Service Dispatch Coordinator

Company Overview

'We are a small family-owned plumbing business specializing in residential service work and remodeling. Our team values expertise, reliability, and customer satisfaction, and we are committed to providing excellent service with opportunities for growth and advancement.'
Summary

'We are looking for a Service Dispatch Coordinator to join our team in the US. This role is vital in ensuring efficient scheduling and communication for our plumbing services. Based in our local office, you will play a key role in supporting our mission to deliver top-quality residential plumbing solutions.'
'Responsibilities'
' Coordinate and dispatch service technicians to residential job sites efficiently.

• Manage scheduling and routing to optimize service delivery.
• Communicate effectively with technicians and customers to ensure smooth operations.
• Maintain accurate records of dispatch activities and service reports.
• Support the team with logistical planning related to plumbing service operations.
• Assist in managing customer inquiries and provide excellent phone etiquette.
• Collaborate with management on process improvements and scheduling strategies.'
• 'Qualifications'
• '
• Proven experience in dispatching or coordination within the service or transportation industry.
• Strong communication skills and ability to handle multiple phone lines.
• Familiarity with logistics or fleet management is a plus.
• Ability to prioritize tasks and work efficiently under pressure.
• Proficiency in data entry and use of multi-line phone systems.
• Knowledge of basic analysis skills relevant to scheduling and dispatching.
• Experience with software such as Oracle Transportation Management, SyteLine, or similar systems is advantageous.'

'Call-To-Action''If you thrive in a dynamic environment where your organizational skills make a real difference, we invite you to bring your expertise to our growing family business. Join us in delivering exceptional plumbing services—your next career move starts here'

Pay: $ $21.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings