Night Auditor/Guest Service Representative

Join our hospitable family

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Responsibilities:

• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Run audit reports and journals from all credit card and computer systems.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Review and correct discrepancies in the Front Desk System.
• Attend required Hotel meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly..
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Job Types: Full-time, Part-time

Pay: $ $14.00 per hour

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person