IT Operations Support Analyst (m/f/d)

ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.

Position Summary:

The IT Support Specialist provides 1st and 2nd level technical support for end users at the Germany location. This role ensures smooth operation of IT systems, resolves incidents and service requests, and supports infrastructure projects. The position requires strong troubleshooting skills, customer service orientation, and the ability to work in a global environment.

• Provide 1st and 2nd level IT support (onsite and remote) for end users.
• Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
• Support Windows OS, Microsoft 365, business applications, and peripherals.
• Perform installation, configuration, maintenance, and documentation of IT hardware and software.
• Maintain accurate IT inventory and documentation.
• Escalate complex issues to internal IT teams and Enterprise IT of the parent company.
• Assist in company infrastructure projects and provide vacation coverage for the IT System Engineer.
• Administer basic network infrastructure (switches, access points, cabling, network cabinets).
• Manage and support mobile devices (smartphones, tablets) including MDM solutions.
• Provide support for telephony systems (VoIP phones, softphones) and troubleshoot connectivity issues.
• Support industrial devices (barcode scanners, handheld terminals, rugged devices) used in production and logistics.
• Ensure compliance with IT security policies and data protection standards.

• Minimum 2–3 years of experience in IT HelpDesk or Technical Support
• Strong knowledge of Windows OS, Microsoft 365, Active Directory, Group Policy
• Familiarity with ticketing systems (ServiceNow or similar)
• Ability to perform remote troubleshooting and guide users effectively
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with hardware diagnostics and peripheral setup
• Knowledge of ITIL principles is a plus
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft are highly desirable
• Good understanding of security's best practices and data privacy principles
• Experience with mobile device management (MDM) solutions and telephony systems
• Familiarity with industrial devices and their connectivity requirements is a strong plus
  

• Desired Skills & Competencies:

• Excellent communication and customer service skills (German & English)
• Strong problem-solving ability and patience under pressure
• Team player with attention to detail and documentation skills
• Willingness to learn and grow in a global environment
  

• Nice to Have:

• Experience with Cisco networking (CCNA is a plus)
• Familiarity with firewalls (Palo Alto) and monitoring tools
• Knowledge of virtualization (Hyper-V or VMware)

• An interesting role with responsibility and flat hierarchies
• Attractive compensation package
• 30 days of annual leave, flexible working hours, and up to 20% remote work
• An international and collaborative working environment
• Comprehensive health promotion programs
• Company bike leasing program