Concierge/Front Desk

Join Our Team at Carroll Lutheran Village We're currently seeking a dedicated Full-Time Concierge to become part of our caring and mission-driven community. As a Concierge, you will play a key role in supporting our administrative team, while providing a welcoming and helpful presence to residents and guests entering our community. This position follows the hours and days below:

Monday-Friday 8:30am-4:30pm

At Carroll Lutheran Village, we're more than just a workplace, we're a not-for-profit organization that puts people first. That means valuing every resident we serve and every team member who supports them. Here, your work is more than a job, it's a meaningful part of something bigger.

Come see the difference

What You'll Do as a Carroll Lutheran Village Concierge:

• Operate telephone, paging, radio, voicemail, and computerized phone systems, answer calls professionally and direct inquiries to appropriate individuals or departments.
• Provide information and materials (e.g., brochures, directions, newsletters, calendars) in accordance with policies.
• Greet visitors and assist with guest room reservations, directing them to the proper offices, personnel, or residents.
• Prepare event and tour signage and assist with maintaining meeting room and event calendars.
• Manage work orders using computer software and support administrative staff as needed.
• Maintain positive, cooperative relationships with residents, families, coworkers, and community partners.
• Perform all duties aligned with the organization's mission and comply with established policies and procedures.
• Participate in mandatory training, in-service sessions, and cross-training opportunities to enhance clerical support skills.

What You'll Love About Carroll Lutheran Village and LSMMD:

• Exciting things are happening at LSMMD We're a dynamic and growing organization with a bright future
• Our supportive, collaborative, and fun work environment.
• Opportunities to learn and grow
• Health, Dental & Vision
• Competitive salary
• Generous Vacation package
• Contributions to a 403(b) Retirement Savings Plan.
• Tuition Reimbursement and Scholarship Opportunities.
• Paid Professional Development.
• Use of our On-Site Fitness Center and Indoor Pool at No Cost.

Why We Want You On Our Team – You'll Bring:

Education | Experience

• High school diploma or equivalent.
• Experience in a professional setting.

Knowledge, Skills and Abilities

• Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
• Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with individuals at all levels, including residents, staff, families, external vendors/authorities, and the public.
• Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
• Proven ability to work both independently and collaboratively within a team environment, demonstrating a cooperative, respectful, and compassionate approach to colleagues and resident care.
• Skilled in the use of standard office equipment and technology.
• Maintains professionalism, composure, and a positive attitude when managing challenging situations.
• Physically able to move throughout the workday and lift items up to 20 pounds using safe handling practices.
• May be necessary to assist with resident evacuation during emergency situation.

Equal Opportunity Employer Statement
At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.

LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement

Work Location: In person