Communications Coordinator

This is an AFSCME represented position. This job posting is open continuously until filled or closed. First review of applications will occur at 8am, Monday, 01/05/26.
Under the general direction of the Communications Manager, this position serves an integral role in planning, developing, and implementing the City's internal and external communications program across multiple platforms such as website, social media, and quarterly print magazine. This position is responsible for providing professional, accessible, and compelling content and visual storytelling through photography and videography relative to current issues, initiatives, and events impacting the City and our communities. It will also assist with the development of the City's Diversity, Equity, Inclusion, and Belonging strategic plan.

Essential duties may include but are not limited to the following:
Attendance
Maintain regular, reliable, and punctual attendance.

Communication Strategy
Coordinate with the Communications Manager on the City's social media strategy including developing, updating, and maintaining content; monitor user feedback and analytics; and recommend changes accordingly.

Support graphic design strategy with content developed in alignment with brand standards to produce professional-level digital content for social media and website.

Develop and assist with implementation of strategic approaches to communication and engagement efforts to reach a broad base of constituencies with relevant and contemporary communication tools, especially for historically underrepresented groups.

Community Engagement
In coordination with City departments, develop and implement public engagement plans for major projects and City events, including generating high quality, informative, and diverse types of multimedia content such as video storytelling and photography. Promote City services and events through a variety of communication platforms, including the City's website, social media, and other technologies.

Diversity, Equity, Inclusion, and Belonging
Assist with the development of the City's Diversity, Equity, Inclusion, and Belonging strategic plan.

Public Information Officer (PIO)
Serve as the backup Public Information Officer (PIO) in the absence of the Communications Manager. Support PIO during emergencies as part of the joint information center for the City's emergency response.

Publications
Assist with the research, writing, editing, design, layout, and distribution of various print and electronic publications such as the Lakewood Connections Magazine, City Manager's Weekly Bulletin, online news posts, brochures, articles, and marketing materials.

Research and Analysis
Assist with researching, compiling, analyzing, and reporting relevant statistical data in support of effective communication and marketing activities. Conduct surveys and studies to gather relevant data in support of initiatives, programs, policies, and procedures. Assist with data analysis and report of 311 submissions.

Safety
Actively champion a culture of and commitment to workplace safety through everyday actions and leadership.

Social Media
Monitor and update the City's various social media platforms, such as LinkedIn, Twitter, Facebook, Instagram, Flickr, and YouTube, to ensure appropriate, relevant, and current information is published.

Website Maintenance
Serve as primary point of contact for maintenance and update of the City's website. Ensure content is accessible, current, and relevant. Recommend design, layout, and content improvements to facilitate easy site navigation, as well as provide captivating information and visuals.

Work collaboratively with department representatives to train and assist with updating respective department site page(s). Provide technical guidance, as well as content and format parameters.

Perform related duties as required or assigned.

Any equivalent combination of education and/or experience that would likely provide the candidate with the knowledge and abilities to successfully perform the job. A typical combination is: bachelor's degree from an accredited college or university with major coursework in communications, digital communications, public relations, journalism, or related fields AND two (2) or more years of relevant professional experience. This is an equivalent combination of six (6) years of education and/or relevant professional experience.

License & Certification Requirements

A valid Washington State driver's license with a driving record that meets an acceptable standard for safety at the point of hire and throughout employment in this position.

Must be at least 18 years of age (per driving requirement).

Preferred Qualifications
Advanced experience in visual storytelling, including experience with video production/editing.

Graphic design and layout experience and use of Adobe Creative Suite.

Experience and knowledge of WordPress website content management system.

Extensive experience with a variety of social media platforms, including but not limited to Twitter, Facebook, Instagram, YouTube, and other emerging platforms, as well as data collection and analysis.

Knowledge Of
Current and emerging social media platforms and effective