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Assistant General ManagerPHILLIPS ManagementJohnson City, Tennessee, United States

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Assistant General Manager

PHILLIPS Management
  • US
    Johnson City, Tennessee, United States
  • US
    Johnson City, Tennessee, United States

Über

Why Candidates Choose Us

Most people skim job postings, so here are the key things that set us apart:

  • Long-term stability.
    We've owned and operated University Edge since 2017, earning a strong reputation with residents, guarantors, and the community.
  • Competitive Pay
    with bonus + commission earning potential
  • 18 fully
    Paid Holidays
    every year — no PTO required
  • 100%
    Employer-Paid
    health insurance
  • Paid
    Maternity and Paternity
    leave
  • Flex hours
    when leasing benchmarks are met
  • Strong
    Sales Focus
    — you will lead the leasing effort and drive occupancy
  • We use
    Industry-Leading Software
    to make your job more efficient and less stressful
  • Clear
    Career Growth
    paths across multiple properties and internal-first hiring
  • Supportive
    company with direct access to Home Office leadership
  • Annual
    company retreat
    when we reach 100% occupancy

If these are the kind of opportunities you're looking for, keep reading.

Benefits Package:

  • Paid Time Off - 80 hours in the first year, increases progressively with tenure
  • Paid Sick Leave - 80 hours annually and available for you, your family, your furry friend
  • Paid Holidays - Celebrate life's moments with 18 fully paid holiday days, no PTO required
  • Paid Voting Leave – We believe every voice should be heard, so we make time for it
  • Paid Leave Programs - Maternity Leave, Paternity Leave, Bereavement, Jury Duty, etc.
  • Health Insurance - We cover 100% of health insurance premiums for our full-time team members. Saving you $6,590 annually
  • Retirement Planning - Access to our SimpleIRA Plan after 1 year of employment, along with a contribution match (up to 3% of annual salary)
  • Rental Discount - Access to a monthly rental discount if you reside onsite
  • Internal Application - First access to growth opportunities and first in line for promotions
  • If you are curious about what else we have to offer, feel free to ask during the interview process.

About the Role

Student housing is fast-paced, relational, and uniquely rewarding. As the Assistant General Manager of University Edge, you will help lead the property to high occupancy, strong resident satisfaction, and consistent operational success.

This is both a leadership role and a sales role. While you'll support daily operations and team development, you will also be expected to drive leasing performance, lead by example in sales efforts, and consistently make outbound calls and follow-ups to convert leads and secure renewals.

What You'll Do

Sales & Leasing Leadership

  • Take an active role in driving leasing results, including making calls, touring prospects, closing leases, and supporting renewal campaigns.
  • Follow up on daily, weekly, and monthly sales goals for the team and help ensure they are achieved.
  • Lead by example through consistent outbound communication and follow-up strategies.

Facility & Operational Management

  • Partner with leasing, maintenance, and corporate teams to maintain a clean, well-operated community.
  • Oversee property inspections, vendor management, and ongoing project coordination.

Team Direction & Leadership

  • Provide guidance, clarity, and expectations for the leasing team.
  • Participate in leadership meetings to align on goals and operational needs.

Hospitality & Resident Experience

  • Greet residents, assist with calls, manage escalations, and follow up with residents and guarantors.
  • Respond to incidents and coordinate next steps professionally and promptly.

Financial Management

  • Manage rent collection, delinquency, purchase orders, invoicing, and vendor payments through our suite of software tools.

Community Engagement & Events

  • Help plan resident events, engage with campus, and foster relationships with local businesses.
  • Use creativity to build community connection and enhance the resident experience.

Experience You Bring

  • Sales experience
  • Customer-facing experience
  • Strong communication skills
  • Excellent organization and time management
  • Bachelor's degree (preferred)
  • Management or student housing/property management experience (preferred)
  • Comfort with tools like Slack, Asana, and Google Suite

Who You Are

  • Accountable and solution-oriented
  • Resilient in fast-paced environments
  • Ambitious and goal-driven
  • Community-focused and relationship-oriented
  • Articulate with strong emotional intelligence
  • Proactive and forward-thinking

Physical Requirements

  • Ability to stand, walk, bend, kneel, and carry items regularly
  • Ability to climb multiple flights of stairs frequently

Compensation & Benefits

  • Salary Range:
    $41,000–$45,000
  • Annual Performance Bonus:
    ~$5,000
  • Commission:
    Estimated $1,500–$3,000+ (not capped)

Why People Love Working Here

PHILLIPS Management is a small company that prioritizes people, efficiency, and continuous improvement. We remove unnecessary administrative burdens so our managers can focus on team leadership, resident satisfaction, and operational excellence.

You'll have direct access to the Home Office team, ongoing professional development, and a culture that celebrates milestones. From daily wins to hitting 100% occupancy.

Ready to Apply?

If you are motivated by leadership, energized by sales, and excited by the impact you can make in student housing, we would love to hear from you.

  • Johnson City, Tennessee, United States

Sprachkenntnisse

  • English
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