Office Manager

Job Details

Description
NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio.

At the heart of our culture are the values that guide everything we do:
Trust, Teamwork, Patient-Centered Care, Community Focus,
and
High Quality
. These principles are more than words on a page — they shape how we serve, collaborate, and grow together. Do our values speak to you?

We are rapidly expanding and want you to join our team
The Challenge (Job Summary)
The Office Manager is the liaison between the physicians and Northern Ohio Medical Specialists (NOMS) Administration. This individual is responsible for the administration and application of all Northern Ohio Medical Specialists policies, procedures, and protocols. The Office Manager is responsible for the application of and contribution to the goals and objectives of Northern Ohio Medical Specialists. This individual works with the physicians to ensure the smooth operation of the office including the directing, planning, and coordinating of all clerical and administrative office activities.

Key Requirements

• Hybrid schedule with availability to travel to the Cleveland location as needed
• Ability to room patients if and when needed
• This will be a solo role at launch, with no additional staff initially
• Clinical background is crucial. An MA or LPN is strongly preferred for medical knowledge, administering injections when applicable, and processing medication refills
• No direct supervision of clerical or clinical staff at first, with the possibility of adding and supervising staff in the future

Your Day To Day & Essential Functions

• Supervises clinical / clerical staff and office Supervisor / Manager.
• Manages multiple Physician's offices.
• Develops positive working relationships and establishes a foundation for trust and credibility with physicians and staff.
• Oversees and manages all daily office operations.
• Ensures physician and employee compliance with all federal and state regulatory agencies governing healthcare delivery.
• Ensures compliance with NOMS corporate policies and procedures, including deadlines for submitting time sensitive materials.
• Develops and implements short- and long-term work plans and objectives for clerical functions. Maintains monthly meeting schedules and agendas with physicians and office staff.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that office is staffed appropriately.
• Establishes deadlines for work assignment and completion. Monitors work status and progress.
• Identifies, analyzes, and resolves workflow problems.

What You Need to Succeed
(Competencies, Education)

• Knowledge of organizational policies, procedures, and systems.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of rules and procedures of the Centers for Medicare and Medicaid Services (CMS), and various insurance payers.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Knowledge of ICD-10 and CPT coding.
• Knowledge of OSHA and HIPAA Compliance
• Bachelor's Degree with a business or clinical concentration preferred.
• 10+ years experience with Primary Care and/or Family Medicine.
• Minimum of three to five years supervisory experience, supervising five or more employees, in a clinical setting required.
• Epic experience preferred but not required.

What We Offer You
A Wonderful Environment:
This position is based in Ohio, where you'll be part of a supportive team of positive, collaborative colleagues. Depending on the role, there may also be opportunities for remote or hybrid work, giving you flexibility while staying connected to our mission-driven culture.

Work-Life Balance
: We recognize that exceptional care begins with a healthy, supported team. NOMS promotes a culture of balance that values time for family, wellness, and personal growth.

Benefits:
NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program.

Competitive Pay:
We're proud to offer pay rates that reflect the skill, dedication and impact of our team members. Our Human Resources team conducts annual wage reviews to ensure NOMS remains aligned with market standards and continues to attract and retain top talent.

Career Growth & Development Opportunities:
We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up.

Working Conditions & Physical Demands:
The work environment is well-lit, well-ventilated, and designed for comfort and efficiency. This position requires sitting for extended periods, as well as occasional stooping, bending, or reaching. The ideal candidate must be able to view computer screens for long durations and work effectively in a fast-paced, collaborative office setting. For patient care–related roles, the position may also require standing for long periods and the ability to lift or assist patients, medical equipment, or supplies — generally up to 25–50 pounds, as needed to support safe and effective care.

NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.