Software Security Systems Technician

We are seeking an experienced Security Systems Technician to join our team. In this role, you will play a vital role in providing comprehensive support for various client locations, focusing on Access Control Systems (ACS), Closed-Circuit Television (CCTV), Visitor Management Systems (VMS), Facial Recognition, Mobile Access, and building infrastructure network and technology. Under the guidance of the Director of Field Services, your responsibilities will include monitoring, testing, troubleshooting, and maintaining hardware and software equipment that supports the smooth operation of the building infrastructure, both on-site and remotely. Additionally, you will collaborate with the team to keep technology up to date and take on new projects to enhance building security.

Primary Duties and Responsibilities:

· Install, support, and troubleshoot all aspects of the Access Control System, CCTV, Visitor Management System, Facial Recognition, Mobile Access, and building infrastructure network and technology.

· Provide timely and professional technical support to end-users via phone, email, or in-person.

· Manage data and information that adhere to levels of confidentiality with respect to privacy laws.

· Install, configure, and maintain operating systems, software applications, and updates on desktops and laptops to meet IT Security Compliance

· Assist in the setup and deployment of new hardware and software.

· Collaborate with team members to escalate and resolve complex technical issues.

· Document and maintain accurate records of support requests, solutions, and troubleshooting steps.

· Follow standard operating procedures for incident management, problem resolution, and request fulfillment.

· Participate in rollouts, upgrades, and migrations.

· Demonstrate proficiency in using iPhone, iPad, and Android devices.

· Develop and assist in composing system documentation.

· Travel to various New York City properties, with occasional domestic travel to Chicago and San Francisco.

· Participate in rotating after-hour on-call responsibilities.

· Conduct thorough onsite surveys to assess the security system requirements of client locations.

· Collaborate with project managers and stakeholders to develop detailed project plans and timelines.

· Coordinate with clients and internal teams to ensure smooth project implementation and timely completion.

· Provide technical expertise and guidance during project meetings and discussions.

· Document survey findings and project requirements accurately and comprehensively.

· Identify potential risks and challenges during onsite surveys and proposing effective solutions.

· Monitor project milestones, deadlines, and budgets to ensure successful project execution.

· Adhere to industry standards and regulations while implementing security system installations.

· Keep up to date with the latest security technologies, trends, and best practices related to access control, CCTV, and visitor management systems.

Basic Hardware Qualifications:

· A minimum of 2 years of practical experience with an Access Control System, preferably with knowledge of systems such as S2, Lenel, AMAG, Honeywell, or Genetec.

· Fundamental understanding of installation, troubleshooting, and maintenance procedures for Access Control, CCTV systems (Exacqvision/Genetec), and network equipment.

· Proficiency in using power tools, performing hands-on tasks, and working at elevated heights when necessary.

· Ability to adhere to and apply OSHA regulations and safety protocols while working in the field.

· Familiarity with mercury panels, programming, and Access Control wiring.

· Basic comprehension of turnstile operations, preferably with knowledge of brands such as DSI, Gunnebo, Orion, Smarter, etc.

Basic Software Qualifications:

· Minimum of 1 year of practical experience in configuring computers, printers, phones, network switches, and other electronic peripherals.

· Proficiency in operating within a Windows-based environment, including Windows 10, 11, Server 2016, and familiarity with Ubuntu, Linux, and SQL (knowledge of SQL is a plus).

· Basic understanding of Active Directory, Group Policy, Network Attached Storage (NAS), and programming scripts.

· Ability to extract and manipulate data from multiple databases, both small and large, to generate important reports.

· Familiarity with software tools and applications commonly used in the security systems industry.

· Strong troubleshooting skills in resolving software-related issues and conflicts.

· Proficient in using productivity software such as Microsoft Office suite (Word, Excel, PowerPoint) for documentation, reporting, and data analysis.

· Ability to quickly adapt to new software and technologies relevant to the security systems field.

Education / Experience:

· Minimum of 2-4 years of experience in an installer/service support related environment, preferably in the field of security systems.

· While not required, a degree in Computer Electronics or Digital Electronics would be beneficial.

· Preferred certifications:

o OSHA 30 Certification, demonstrating knowledge of safety regulations and practices.

o AXIS Certification, showcasing expertise in AXIS products and solutions.

o S2/Lenel/AMAG/Honeywell/Genetec Certification, indicating proficiency in specific access control systems.

o Lift Certifications (Single or Boom), certifying the ability to operate lifts safely and effectively.

Any CCTV Certification, highlighting expertise in closed-circuit television systems