Assistant General Manager

As an Assistant General Manager, you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and hospitality-driven service to guests, residents, and flight crews in a private aviation setting. Whether coordinating ramp operations, guest services, or team performance, your leadership ensures every aspect of the terminal runs smoothly.

In addition to overseeing daily functions, you'll lead the private aviation terminal in the General Manager's absence, upholding Signature Aviation's gold standard of service. You use expert knowledge of operational procedures to ensure an efficient and elevated guest experience, while also modeling a hands-on, approachable leadership style that motivates your team.

This role requires flexibility, with scheduling that may include nights, holidays, and weekends. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.

If you're passionate about both operational excellence and creating exceptional guest experiences, this leadership role offers the opportunity to drive meaningful impact every day.

(Other duties may be assigned)

• Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing. 
• Collaborate with General Manager in maintaining existing business and developing new business.
• Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
• Act as company liaison in matters related to the airport community.  
• Manage and direct activities of subordinate leaders and team members at the location.  This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings and managing special events.
• Perform tasks such as time and attendance administration and processing of new team members.
• Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.
• Interview, onboard, train, and manage team members ensuring their engagement and development.
• Ensure all airline-required training is administered and completed by team members.
• Serve as a resource on guest service matters and as an escalation point for guest inquiries. 
• Provide onsite business development support and relationship management with residents.
• Maintain a working knowledge of Signature's facilities, services, website, surrounding areas, and other information commonly asked about by guests.
• Collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate