Veterinary Receptionist

Welcome to Richmond Valley Veterinary Practice, a cornerstone of the Staten Island community where patient care and team collaboration are paramount. We are deeply proud that the community recognizes our commitment, evidenced by our excellent Google rating of 4.8 stars. When you join our practice, you become part of a supportive and highly respected environment dedicated to medical excellence. This is your opportunity to practice progressive veterinary medicine alongside dedicated professionals who are focused on helping you succeed every day. As part of a larger network of veterinary hospitals, Richmond Valley offers unparalleled support for your professional development. We believe in investing in our teammates, providing robust programs designed to help you achieve your career aspirations, whether you are pursuing credentialed technician status or aiming for leadership roles. Veterinarians have direct access to internal specialty consultations, ensuring that complex cases receive expert input without delay. We prioritize a workflow that allows all teammates to concentrate on quality patient care and do your best work, supported by educational resources that encourage continuous growth. The standard of medicine at Richmond Valley Veterinary Practice is high, emphasizing evidence-based care and comprehensive diagnostics. While we maintain a locally focused environment, you benefit from the resources of a wide-ranging professional community. We support protocols that allow for advanced diagnostics and treatment planning, encouraging doctors to pursue complex medical and surgical cases. We actively support education and training, ensuring that our technical and medical teammates are continually improving their skills and capabilities. This collaborative environment ensures that you have the resources and freedom necessary to deliver exceptional patient outcomes. Your new home is Staten Island, the greenest borough of New York City, offering a unique blend of urban accessibility and suburban tranquility. Known for its ample parks, beautiful waterfront views, and thriving cultural scene, Staten Island provides a fantastic quality of life. You have easy access to the excitement of Manhattan via the iconic ferry while enjoying the benefits of a close-knit community atmosphere. This location offers the perfect balance, allowing you to establish deep professional roots within a dedicated practice while enjoying the immense opportunities that only the New York City region can provide.

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.