Member Services Coordinator

There's nothing like working at the Y

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

POSITION OVERVIEW:
The Member Services Coordinator is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. This position leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA.

JOB LOCATION: Waukee Family YMCA
PAY RANGE: $17.00-$19.00/hour
SCHEDULE: Standard work week, but will occasionally work evening or weekend hours to accommodate activities such as meetings and events.
CLOSING DATE FOR APPLICATIONS: January 9, Applications will be reviewed on a rolling basis.

ESSENTIAL FUNCTIONS:

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.
• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
• Assist in the organization's financial development efforts, including the annual fund raising campaign.
• Attend department, branch and association staff meetings as required.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Ability to read, write, perform simple mathematical functions and basic computer skills
• Must be at least 21 years of age
• Completion of high school or equivalent
• One to three years of supervisory experience and/or team leadership
• One to three years of experience in a customer service role
• Demonstrated skills in a Microsoft Windows or Google Workspace environment
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Intro to Y's Cause & Culture Online Course - prior to starting if hired.
• Additional training to be completed within the first 30 days and maintained afterwards

PHYSICAL REQUIREMENTS:
While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to stand, walk and use their hands and fingers, to handle or feel. The employee is occasionally required to sit, reach with arms and hands, and lift up to ten pounds of weight. Vision abilities required by this job includes close and distance vision.

WORK ENVIRONMENT:
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet to moderate. This position usually works in an office and fitness center oriented environment, but the mission of the organization may sometimes take them to non-standard workplaces. This position works a standard work week, but additionally will occasionally work evening, weekend, and additional hours to accommodate activities such as representing the organization and events.

Help positively impact children and families in our community and SEIZE THE OPPORTUNITY TO IMPACT YOUR OWN LIFE - experience, knowledge, satisfaction and joy are just some of the ways you'll grow, learn and thrive. Experience a rewarding day when you work, learn and thrive here at Wellmark YMCA.

Apply and begin your life changing Y journey TODAY