Office Manager

Shawnee

Full Time

Benefits:

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

At Handyman Connection, our Office Manager keeps the business running like a well-oiled machine. You'll lead the office team, support the franchise owner, and oversee customer service, scheduling, revenue tracking, and vendor partnerships. Your work helps drive profitability and smooth day-to-day operations.

If you're proactive, detail-minded, and thrive in a fast-paced leadership role, we want to meet you

Why Join Handyman Connection?

• Lead a High-Impact Role – Your leadership frees up the franchise owner to focus on growth.
• Competitive Pay + Bonuses – Earn a strong base salary with performance incentives.
• Manage & Mentor the Office Team – Support CSRs and admin staff to keep operations efficient.
• Drive Revenue & Results – Work with sales, marketing, and vendors to boost bookings and customer retention.
• Build Business Relationships – Partner with suppliers, marketers, and local networks.
• Step in as Needed – Provide leadership when the owner is away.
• Use Smart Tech – Leverage CRM tools, scheduling software, and dashboards to streamline tasks.

What You'll Do:

• Oversee Office Operations – Supervise CSRs and office workflow.
• Track Sales & Efficiency – Monitor KPIs, job completions, and performance metrics.
• Coordinate Scheduling & Service – Ensure timely responses, scheduling, and follow-ups.
• Drive Sales – Support estimate follow-ups and work to convert leads to jobs.
• Manage Vendors & Marketing – Cultivate partnerships that drive leads and brand visibility.
• Step in for the Owner – Make decisions and solve problems when needed.
• Keep Data Clean – Maintain accurate reports, logs, and customer/job details.
• Train the Team – Coach CSRs to follow processes and hit service goals.
• Monitor Reviews & Feedback – Track NPS scores and online reviews to improve service.
• Stay Efficient – Improve systems and eliminate waste in daily operations.

What We're Looking For:

• Leadership Experience – You've managed teams and operations with confidence.
• Business Mindset – You understand how service, sales, and systems drive profit.
• Customer-Focused – You care about quality service and smooth operations.
• Analytical Thinking – You use data to solve problems and make smart decisions.
• Strong Communication – You handle conflict, coach your team, and build trust with clients.
• Tech Proficiency – Familiar with Outlook, Excel, Word, and CRMs (training available).
• Self-Starter – You take initiative and act without needing oversight.
• Industry Experience (Preferred) – Bonus points for experience in construction, remodeling, or trades.

You'll Thrive If You Are:

• An Efficient Office Leader – You love structure, systems, and team accountability.
• Business-Minded – You get excited about metrics, revenue, and growing the bottom line.
• A Problem-Solving Multitasker – You juggle priorities and still keep the details sharp.
• A Self-Starter – You don't wait to be told what to do—you just do it.

Compensation: $ $22.00 per hour