Technology Support Specialist

Job Overview
Join our team as a Technology Support Specialist and become the vital link in delivering exceptional IT support across our organization.

Responsibilities

• Respond to and resolve IT support tickets submitted by City staff in a timely and professional manner.
• Troubleshoot and resolve hardware, software, network, and user access issues to minimize disruption to City operations.
• Install, configure, and maintain desktop and laptop computers, printers, and other City-owned technology equipment.
• Support software installations, updates, patches, and troubleshooting across City systems and applications.
• Assist with monitoring and maintaining the performance and functionality of technology systems and equipment.
• Provide technical guidance and user support for IT-related questions and issues.
• Assist with staff training to promote effective and secure technology use.
• Collaborate with the Technology Coordinator on technology projects, including system upgrades, hardware deployments, and infrastructure improvements.
• Maintain accurate documentation of support activities, hardware inventory, and system configurations.
• Work with vendors and service providers as directed to support IT operations and repairs.
• Perform other duties as assigned.

Skills

• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues efficiently.
• Excellent organizational and time management skills with attention to detail.
• Ability to prioritize and manage multiple support requests effectively.
• Clear and professional communication skills, both verbal and written.
• Working knowledge of computer systems, hardware, and networking fundamentals.
• Familiarity with Windows operating systems, Microsoft Office Suite, and standard business applications.
• Basic understanding of cybersecurity and data management best practices.
• Ability to work independently and collaboratively within a team environment.
• Dependable, responsive, and committed to delivering quality customer service.

Education and Experience:

• Associate degree in Computer Science, Information Technology, or a related field preferred.
• One (1) to three (3) years of experience providing technical support in an IT or systems environment required, or an equivalent combination of education and experience.

Physical Requirements:
Work is primarily performed in an office environment, with occasional site visits to City facilities. The employee must be able to lift and move equipment up to 40 pounds and may be required to bend, kneel, or climb to install or maintain devices.

Due to the sensitive nature of the documents and information handled in this position, fingerprinting and a full background check are required as a condition of employment

Job Type: Full-time

Pay: $ $32.15 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending