Certified Medical Assistant

Position Summary
Certified Medical Assistants provides support to patients, physicians, nurses, and other medical staff by performing administrative and clinical duties under the direction of the provider. Administrative duties may include scheduling, rescheduling appointments, and maintaining medical records. Clinical duties may include, preparing the treatment room for patient exams, recording patient medical history, and cleaning and sterilizing medical equipment. KCHC will provide training on the Electronic Health Record system.

Qualifications

     Education :

• Associate's degree in Medical Assisting required or completion of an accredited medical assistance certification program

     Certifications & Licenses:

• Certified Medical Assistant with AAMA (American Association of Medical Assistants or National Healthcare Association) 
• CPR certification preferred or certification attained within the first 6 months of employment.

     Experience:

• 2 years experience in a healthcare setting as a CMA
• Bilingual in Spanish and English is preferred, Being fluent in Spanish, written and spoken is a plus

     Skills:

• Experience with Microsoft Word, Excel, Microsoft outlook, Chrome, Internet Explorer.  
• Knowledge of Electronic Health Record.
• Fluent in English and Spanish; demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need.
• Good knowledge of medical terminology

 Essential Duties and Responsibilities

• Maintain strict confidentiality regarding patient records while utilizing a team-based, collaborative approach to care.
• Schedule appointments, make patient calls, conduct home visits, and assist with transportation as needed.
• Accurately measure and record patients' vital signs.
• Conduct effective patient interviews, including obtaining medical history and chief complaints.
• Prepare patients for examinations and perform routine screening tests both in the clinic and on the mobile health unit, in accordance with clinical protocols.
• Support provider efficiency by performing delegated tasks such as scheduling, returning patient phone calls, and completing documentation or paperwork as directed.
• Accurately prepare and administer medications and injections under appropriate practitioner authorization.
• Engage patients, families, and caregivers in understanding, setting, and monitoring self-management care plans in ways that are culturally and linguistically appropriate.
• Demonstrate professionalism, personal responsibility, and respect toward patients, families, and coworkers through behavior and appearance.
• Ensure compliance with all OSHA and HIPAA guidelines in clinical settings.
• Properly dispose of biohazard and contaminated waste in accordance with OSHA standards.
• Maintain active BLS certification and perform CPR effectively when required.
• Keep patient exam rooms clean, organized, and stocked with appropriate supplies and equipment.
• Collect and prepare specimens to ensure accurate laboratory testing.
• Sterilize instruments properly as needed to maintain clinical safety.
• Apply principles of comprehensive, community-based, patient-centered care coordination that is developmentally, culturally, and linguistically appropriate.

 Work Environment & Schedule

• Must be able and comfortable working in a variety of settings including, but not limited to clinical environments and office spaces.
• Must be able to work nights and weekends as departmental needs arise.

Travel Requirements

• None

 Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. 
• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions.
• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.
• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community.
• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.

 Knowledge, Skills, and Abilities

• Delivers high-quality customer service with professionalism and cultural sensitivity.
• Actively listens and communicates clearly across diverse populations.
• Maintains confidentiality and handles sensitive information with discretion.
• Applies knowledge of clinical and administrative standards and institutional policies.
• Manages time effectively, prioritizing tasks and meeting deadlines.
• Demonstrates community awareness and understanding of the population served.
• Projects a professional image and provides leadership when delegating or guiding team efforts.

 Physical Demands

• Occasionally required to sit, walk, reach, and handle materials.
• May be required to lift or move items up to 25–50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 Supervisory Responsibilities

• None

Compliance Responsibilities

As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to:

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.
• Promptly report any known or suspected violations of compliance/safety standards.

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.