Programs Performance Management and Accreditation Director

Date Opened

12/22/ :00:00 AM

Filing Deadline

1/5/2026 5:00:00 PM

Salary

$ $71.31/hour; $116, $148,324.80/year

Employment Type

Permanent Full-Time Employment

HR Analyst

Angelica Cuevas

Department

Alameda County Health

Work Location

San Leandro

Type of Recruitment

New, open, assembled

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

ALAMEDA COUNTY HEALTH

Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live, work, learn, and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access, organize, and deliver health care and services to people with Medi-Cal and without insurance, support resilient communities, and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Health's departments and programs focus on services and support that provide care for the whole person.

• The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness, recovery, and resilience.
• The Environmental Health Department works to keep our air, water, and food safe; it regulates, protects, and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
• The Public Health Department focuses on community and population-level health, preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
• Alameda County Health also provides services through Housing and Homelessness Services, Emergency Medical Services Agency, HealthPAC, and Healthy Schools and Communities.

PUBLIC HEALTH DEPARTMENT

As part of Alameda County Health, the Public Health Department works in partnership with our local communities to ensure the optimal health and well-being of all people. We monitor health status and service delivery, prevent disease, mobilize communities, conduct outreach, and promote health policy and education. We actively seek partnerships and engage with the community to improve community health through a dynamic and responsive process that respects diversity, addresses health equity, and challenges us to provide for present and future generations.

We are nurses, doctors, community psychologists, epidemiologists, dentists, medical social workers, physical and occupational therapists, dietitians, outreach workers, health educators, program managers, and pre-hospital care coordinators.

THE POSITION

Under general direction, to develop and facilitate quality improvement, strategic planning, and public health accreditation activities of a department or division located within the Public Health Department; develop policies and procedures to ensure compliance with departmental and national public health accreditation requirements; maintains an organizational quality improvement program consistent with the department's mission, vision, values and strategic direction; supervise professional, paraprofessional staff, technical and support staff; and perform related duties as required.

THE IDEAL CANDIDATE

The ideal candidate will have a proven track record of success that demonstrates the following critical attributes:

• Provides strategic direction and collaborative leadership to sustain PHAB accreditation and program performance improvement; experience with quality improvement theory and practice, program design, and oversight.
• Advanced understanding of systems and policy change that produces population-level health improvement.
• Exceptional communication and relationship-building skills to foster effective collaboration with internal divisions, external agencies, community partners, and regulatory bodies.
• Possesses strong program and project management capabilities, including the ability to design, implement, and evaluate department-wide initiatives.
• Has a strong sense of organizational awareness to navigate complex environments, manage diverse stakeholder interests, and align efforts with departmental priorities.
• A high level of attention to detail and commitment to continuous improvement, ensuring accuracy in documentation, reliability in performance data, and effectiveness in quality initiatives.
• The ability to lead, coach, and develop staff, including setting meaningful goals, establishing clear performance measures, and supporting accountability across teams.
• Demonstrates innovative and solution-focused problem-solving skills, including applying policies and procedures, analyzing issues, conducting internal audits, and recommending process enhancements.
• A resilient and adaptable candidate, with the capacity to remain effective and responsive when priorities shift, requirements change, or new challenges arise in a dynamic public health environment.

Education:

Possession of a Bachelor's degree from an accredited college or university in public health, health care or related field.

(Additional experience as outlined below may be substituted for the education on a year-for year basis.)

AND

Experience:

The equivalent of four (4) years' experience in planning, implementing, coordinating and evaluating a Quality Assurance and Improvement Program or conducting quality improvement and compliance or accreditation activities in a public health or health care setting, one year of which must have included supervisory experience.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following critical attributes:

Knowledge of:

• Public Health Accreditation Board accreditation process.
• Management principles and practices, including work planning, employee supervision and resource allocation.
• Current principles, best practices and trends in a service delivery system and Quality Assurance (QA)/Quality Improvement (QI).
• Principles of outcome measurement in system evaluation.
• Program planning and implementation.
• Relevant federal, state and local regulations and public health standards, measures and domains and their reporting requirements.
• Principles and practices of medical records management and utilization management.
• Clinical standards of practice and licensure requirements.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Principles and practices of direct client service delivery.
• Policies, procedures, and systems related to public health services.

Ability to:

• Identify operational problems, investigate and evaluate alternatives and implement effective solutions.
• Communicate clearly and effectively both orally and in writing.
• Set and achieve measurable goals through subordinate staff and the use of analytical methodology, strategic planning and technology.
• Establish, strengthen and maintain relationships with multiple agencies, departments, stakeholders and community organizations.
• Manage multiple tasks and responsibilities.
• Collaborate with other agencies, departments, government entities and local communities to achieve organizational goals while leveraging financial and other resources.
• Exhibit flexibility and adapt to frequent changes in standards, regulations and requirements.
• Assess training and development needs of multiple organizational groups and programs.
• Prepare clear accurate and effective reports, correspondence, policies, informational brochures and other written materials.
  Maintain accurate records.

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

• A review of applicants' applications to verify possession of minimum requirements. Those applicants who possess the minimum requirements for the class will move on to the next step in the examination process.

• A review of candidates' Supplemental Questionnaires to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process.

• An oral interview which will be weighted as 100 % of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website,

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN:

Deadline for Filing:

5:00:00 PM, Monday, January 5, 2026

Review of Minimum Qualifications:

January 15, 2026

Review of Supplemental Questionnaire for Best Qualified:

February 24, 2026

Virtual Pre-Recorded Civil Service Oral Examination:

Ratings of Oral Examinations:

February 24 - March 6, 2026

March 9 - March 16, 2026

Notification of Results:

March 27, 2026

TENTATIVE SELECTION PLAN:

Departmental Hiring Interviews:

Early April 2026

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Management Paid Leave**
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources

• 1st United Services Credit Union

• Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

** Non-exempt management employees are entitled to up to three (3) days of management paid leave. Exempt management employees are entitled to up to eight (8) days of management paid leave.

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add , , , and accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application