Program Manager

About The Role

A highly driven Engineering Operations program manager is sought to optimize how software engineering teams plan, build, and deliver products. This role will design and manage processes that strengthen execution, streamline workflows, and improve cross-functional alignment across engineering, product, and business teams. In this role, the individual will own operational programs such as planning and roadmap cycles, automate dashboards for team productivity metrics, and manage the Dash QA team, looking for opportunities to drive automation.

The individual will analyze and improve engineering systems and tooling, such as Jira and Confluence, ensuring teams have the clarity, data, and structure needed to ship high-quality software efficiently. Collaboration with engineering leadership will be key to identify bottlenecks, define metrics, and drive continuous improvement. This position is for someone who is proactive, systems-minded, and excited to elevate engineering effectiveness at scale.

Key Responsibilities

• Drive day-to-day operational rhythm for engineering teams, including planning cycles, sprint cadences, and quarterly business reviews
• Own and improve key operational processes (roadmapping, estimation, dependency tracking, release management)
• Develop, maintain, and automate dashboards for team health, productivity, and delivery metrics (e.g., velocity, SLAs, incident response)
• Organize and lead cross-functional meetings to review project status, identify roadblocks, and surface key decisions
• Manage QA team allocation, optimization, and automation
• Drive consistent Jira usage and standards across all Dash engineering teams
• Manage select strategic programs from start to end, including documenting the program vision, creating clear work-back plans, aligning cross-functional stakeholders, and reporting on results

Required Qualifications

• Bachelor's degree in a related field or equivalent practical experience
• 5+ years of project management and operations experience, preferably in a tech environment
• Proficiency in project management tools and software (e.g., JIRA, Airtable, Asana, etc.)
• Experience working with Product and Technology teams to improve their operations and a track record of measurable impact helping them execute faster and with higher quality based on your work
• Excellent communication and interpersonal skills; comfortable collaborating with diverse cross-functional teams
• Deep understanding of software development lifecycle
• Problem-solving mindset with the ability to adapt to changing priorities and unexpected challenges
• Strong organizational skills and attention to detail, with ability to own and independently manage multiple projects simultaneously
• Bias for action, proactively taking on complex problems and programs while aiding teams to operate faster and reduce workload

Preferred Qualifications

• Previous experience in consulting, business operations, project management strongly preferred
• Previous experience in a SaaS environment
• Previous experience as a Program Manager, Operations Manager, or a Technical Program Manager

Compensation

US Zone 2

$114,000—$154,200 USD

US Zone 3

$101,300—$137,100 USD

Note:

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