Inside Sales Representative

At Century HVAC Distributing, we provide HVAC solutions to licensed contractors, the multifamily industry, and commercial properties at our 12 Texas locations. Our mission is to empower employees to provide exceptional service in every interaction while embodying our company values:

Gung Ho: Embodies the company's values and culture
Committed: Dedicated to completing tasks and achieving goals
Dependable: Undeniably reliable
Exceptional Service: Expected service and then some
Responsive: Quick to react and acknowledge all

Inside Sales Representative Job Description

The role of Inside Sales Representative is vital in supporting our mission and achieving our goals. In this position, you will greet customers and take orders for HVAC products and supplies. You will also assist with warranty returns and credits, as well as handle customer inquiries regarding products and services. It is important to offer friendly and efficient service to maximize customer satisfaction. The Inside Sales Representative should ensure that customers receive the correct products in the right quantities and on schedule. Typical responsibilities include, but are not limited to:

• Work well in a team-oriented environment
• Develop pricing proposals for orders received via phone, email, or the counter
• Facilitate sales transactions through credit cards, cash, or checks while ensuring that customers are verified as authorized personnel of the company
• Ensuring the overall appearance of the branch showroom, warehouse, and surrounding grounds is well-maintained.
• Process credits for items that have been returned in accordance with company policy.
• Support warehouse staff in retrieving and organizing sold items
• Continuous engagement with internal teams concerning order releases and product assistance
• Guarantee that all customers exit the store with a sense of satisfaction
• Focus on safety first and ensuring the well-being of yourself and other employees, and the overall operations

Qualifications

• High school diploma or equivalent, 6 months of sales experience (HVAC knowledge is preferred)
• Basic understanding of air conditioning and heating knowledge is a plus
• Always maintaining safety awareness.
• The ability to meet deadlines and prioritize daily task.
• Must have basic computer skills for inventory management.
• Problem solving, promptly identify and resolve issues to ensure a steady workflow.
• Strong attention to detail and organizational skills.
• Exceptional customer service, communication and teamwork skills.
• Basic mathematical skills (addition, division, multiplication and subtraction).
• Proficiency in comprehending guidelines.
• Must be able to lift 50lbs

Start your career with Century today to enjoy the family atmosphere and a generous benefits package including:

Benefits

• Voluntary Benefits: Medical (EPO & HSA Options), Dental, Vision, Life Insurance, Short Term Disability)
• Century Employee Relief Fund that provides financial assistance to employees in times of need
• 401(k) Retirement Program with Company Match
• Paid Time Off & Paid Holidays
• Employee Quarterly Performance Incentives
• Employee Referral Bonuses
• Annual Profit-Sharing Bonus
• Employee Training & Development Online Courses
• College/Trade/Technical School Tuition Reimbursement
• College/Trade/Technical School Scholarship Opportunity for Employees & Families
• No-Cost Financial Advisory Consultation
• Complimentary New Hire Century Shirts & Annual Replenishment of Company Apparel Spending