Patient Experience Specialist

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Training & development

Meet Peak Dental

At Peak Dental, we believe every interaction is an opportunity to elevate someone's day. Clinical excellence is only part of what we do. The way a patient feels, from the first phone call to the final handshake, defines who we are.

We're looking for a Patient Experience Specialist who brings energy, warmth, and professionalism to every touchpoint. If you thrive in conversation, love creating memorable moments, and want to make people smile, both online and in person, you'll feel right at home here.

Role Overview

As a Patient Experience Specialist, you are the voice and heart of Peak Dental. You'll craft seamless, high-touch experiences for our patients by managing communication with genuine care, handling challenges with grace, and ensuring our brand presence shines both inside the office and across social media.

You'll be on the front lines of communication: answering calls, managing Weave messages, coordinating patient follow-ups, and curating content that captures our mission to elevate lives, one smile at a time.

Key Responsibilities

Patient Relations & Communication

• Deliver a "Ritz Carlton" level of service — warm, polished, and memorable
• Answer phones, texts, and emails promptly with professionalism and heart
• Handle patient concerns or complaints with empathy and composure, turning issues into trust-building moments
• Monitor website, social media platforms and the practice's patient communication software throughout the day to ensure no message goes unanswered
• Follow up on treatment plans, benefits, and balances with clarity and tact
• Assist in patient checkout and coordinate follow-up visits seamlessly

Brand & Social Media Engagement

• Create, schedule, and manage social media content that reflects our mission and values
• Curate patient stories, office updates, and community highlights for online engagement
• Assist with sending personalized gifts or notes to patients and community partners
• Uphold consistent brand voice and tone across all digital channels

Administrative & Financial Support

• Call insurance carriers on outstanding claims
• Follow up with patient in regards to outstanding balances
• Contact patients to follow up on insurance benefits

Qualifications

• 2+ years of experience in patient service, hospitality, or client relations (dental or medical preferred)
• Exceptional communication and active-listening skills — written and verbal
• High emotional intelligence and professionalism under pressure
• Confident in social media platforms (Instagram, Facebook, TikTok, etc.)
• Detail-oriented, organized, and proactive in managing multiple priorities
• Tech-savvy and comfortable learning new systems (Weave, Paragon, Open Dental)
• Humble, curious, and eager to learn about dentistry and patient care
• Able to maintain confidentiality and discretion at all times

Results You'll Own

• Every patient interaction feels personal, attentive, and smooth
• Social media content consistently reflects our brand and mission
• Calls, texts, and follow-ups are handled promptly and professionally
• Insurance and balance follow-ups are accurate and up-to-date
• Team communication is seamless and supportive

Communication & Collaboration

• Partner daily with the front desk and clinical teams to ensure a cohesive patient flow
• Communicate clearly with the Office Manager about priorities and performance metrics
• Contribute ideas that improve patient experience, communication efficiency, and brand reach

What We Offer

• Competitive pay based on experience
• Paid holidays and PTO
• Continuing education and growth opportunities
• Supportive team culture built on trust, excellence, and balance
• A mission-driven environment that values people as much as performance

Peak Dental Core Values

Our core values are the heart and soul of this incredible practice. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great team; and thus a great business.

• Excellence

Bring your best when your best is needed. We prepare with intent, pay attention to details, and take pride in mastering our craft. Through consistent effort, daily refinement, and the discipline to compound small improvements, we create meaningful impact for our patients, our team, and ourselves.

• Efficiency

Take initiative to do the right things the right way. We work with clarity, discipline, and dependable follow-through. Acting with purpose, communicating clearly, and performing with consistency builds trust, sustains momentum, and keeps the entire practice operating at its highest level.

• Growth

Seek improvement through truth, not comfort. We have the humility to listen, the courage to speak honestly, and the self-awareness to learn from both success and correction. By embracing feedback and refining our character along with our skills, we turn every experience into a step forward, developing who we are and how we serve.

• Service

Lift others through your work. We lead with generosity, act with integrity, and bring genuine care to every interaction. Our efforts create impact beyond the operatory; they strengthen our community, support our team, and improve lives near and far. Through consistent, heartfelt action, we turn our daily work into meaningful contribution.

At Peak Dental we take pride in doing things differently, by combining precision and heart to create a truly elevated dental care experience. If you're ready to grow in a place that values people as much as performance, we'd love to meet you.