Front Desk Associate

Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a Stillwater's top-ranking hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and enhancing the overall guest experience.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently, including handling reservations and payments.
• Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle phone calls with professionalism, demonstrating excellent phone etiquette.
• Assist with night audit duties as required, ensuring accurate financial reporting.
• Maintain an organized front desk area, keeping all materials up to date and accessible.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Address any guest complaints or concerns promptly and effectively to ensure a pleasant stay.
• Utilize hotel management software to manage bookings and guest information accurately.

Qualifications

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Familiarity with night audit procedures is a plus.
• Excellent phone etiquette and communication skills are essential.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Though not mandatory, multilingual or bilingual abilities are a plus when assisting diverse guests.
• A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Join us in delivering outstanding service at our hotel where every guest's experience matters

Job Types: Full-time, Part-time

Pay: $ $12.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Stillwater, OK Required)

Ability to Relocate:

• Stillwater, OK 74074: Relocate before starting work (Required)

Work Location: In person