Restaurant General Manager

About JRK

JRK is a fast-casual, Jamaican-inspired brand focused on delivering bold flavors, fresh ingredients, and exceptional guest service. As we prepare to launch our Kendall location , we are seeking a bilingual (Spanish & English) Store Manager to lead the team, uphold brand standards, and ensure strong community engagement.

Position Overview

The Restaurant General Manager will oversee all daily store operations, staff leadership, guest experience, and financial performance for JRK Kendall. This role requires a hands-on leader who thrives in a fast-paced environment, builds strong teams, and maintains operational excellence.

Key Responsibilities

Operational Management

• Lead daily operations, including opening/closing procedures and service execution.
• Ensure food quality, accuracy, and consistency with JRK standards.
• Maintain a clean, safe, and compliant restaurant at all times.
• Oversee inventory, ordering, waste management, and product rotation.

Team Leadership

• Hire, train, and develop FOH and BOH staff for a high-performing team.
• Build strong communication across shifts using bilingual skills.
• Create staff schedules based on labor targets and operational needs.
• Conduct coaching, performance evaluations, and corrective action when necessary.

Guest Experience

• Deliver an exceptional guest experience through hospitality, speed, and accuracy.
• Address guest concerns professionally and proactively.
• Ensure dining and service areas are always clean, organized, and welcoming.

Financial Oversight

• Monitor KPIs including labor, food cost, sales, and productivity.
• Review daily/weekly reports and implement strategies to improve performance.
• Work with leadership to execute promotions, menu changes, and store initiatives.

Compliance & Administration

• Ensure staff adhere to all food safety standards and health department regulations.
• Maintain accurate logs, checklists, cash handling, and operational paperwork.
• Support leadership with audits, inspections, and company policy compliance.

Qualifications

• 3+ years of restaurant management experience (fast-casual preferred).
• Bilingual: Spanish & English required.
• Strong leadership and communication skills.
• Ability to manage high-volume service efficiently.
• Experience with POS, scheduling systems, and basic financial reporting.
• ServSafe certification preferred or willingness to obtain.
• Strong problem-solving skills and a positive, team-first attitude.