Operations Manager

Position Summary

The Operations Manager provides leadership and oversight of higher education institution operations, ensuring alignment between administrative policies, executive direction, and daily execution. This role is critical to ensure smooth campus operations, strong cross-department coordination, and consistent adherence to administration's policies and procedures across admissions, academics, financial aid, student services, and student success functions.

The ideal candidate is a proactive, hands-on leader with strong operational judgment, experience in streamlining operations, and a commitment to delivering an exceptional, student-centered experience. Flexibility to support day and evening operations is required.

Key Responsibilities

• Ensure administrative policies, procedures, and institutional standards are consistently followed across all departments
• Serve as the operational bridge between executive leadership and department managers
• Identify workflow gaps, inefficiencies, or breakdowns and implement corrective action plans
• Track operational performance metrics and support continuous improvement initiatives
• Assist with and lead resolution of escalated student service or operational issues
• Ensure Student Success Team effectiveness in supporting retention, student assistance, persistence, and on-time graduation initiatives
• Ensure operational practices promote a positive, supportive, and student-centered experience
• Identify and address operational barriers that may impact student engagement, satisfaction, or outcomes
• Oversee and monitor daily operations to ensure continuity of services for day and evening students
• Support departmental staffing coverage, scheduling, and operational readiness
• Provide coaching, guidance, and accountability to staff and managers as needed
• Promote a culture of professionalism, ownership, accountability, and educational and service excellence
• Support institutional readiness for audits, reviews, evaluations, and internal assessments
• Ensure documentation, records, and operational practices align with institutional requirements

Qualifications

• Bachelor's degree required (Master's preferred)
• At least five (5) years of demonstrated, verifiable experience leading operations in an Operations Manager or equivalent management role
• Operations or management experience (higher education preferred)
• Strong leadership, organizational, and problem-solving skills
• Ability to effectively use technology, including AI, student information systems (SIS), learning management systems (LMS), CRM platforms, and Microsoft Office or Google Workspace tools
• Strong written and verbal communication skills, with the ability to draft professional emails, reports, procedures, and internal documentation
• Ability to analyze data, track performance metrics, and support operational decision-making
• High level of professionalism, discretion, and accountability
• Ability to manage multiple priorities in a fast-paced environment
• Ability and willingness to work day and evening hours as operational needs require

Job Type: Full-time

Pay: $60, $75,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person