Service Technician

Service Advisor – Somerville Hino

Join our growing, forward-thinking team. For more than 60 years, Somerville has built a strong reputation for integrity, quality, and customer service excellence within the transportation industry. As a family-owned organization with an entrepreneurial culture, we value collaboration, innovation, and high performance. At Somerville, people come first—we believe in working together, supporting one another, and doing the right thing.

About the Role :

As a Service Advisor at Somerville Hino, you are a key point of contact for our customers and an essential link between the service team and the shop. You are customer-focused, organized, and sales-minded, with a strong commitment to keeping our customers safely on the road. You take pride in delivering accurate information, meeting service sales objectives, and ensuring a positive customer experience from start to finish.

This position is for an existing vacancy.

Key Responsibilities :

• Maintain a high level of customer satisfaction while recommending appropriate repairs and services based on customer needs.
• Present maintenance recommendations and service menus in a clear and professional manner.
• Prepare accurate labour and parts estimates and provide realistic timelines for service completion.
• Answer incoming service calls professionally and efficiently.
• Manage and maintain relationships with repeat customers and oversee assigned accounts.
• Coordinate and monitor active service jobs to ensure timely completion.
• Act as a liaison between customers, technicians, and the service team to maximize efficiency and results.
• Maintain accurate documentation including work orders, purchase orders, invoices, and reports in accordance with company SOPs.
• Communicate service reminders and follow up with customers as required.
• Ensure the service area maintains a clean, safe, and professional appearance.
• Proactively reach out to customers for service opportunities and accurately record information in the CRM system.

What You Bring :

• High school diploma or post-secondary education.
• Previous experience as a Truck or Automotive Service Advisor in a dealership environment is preferred.
• Minimum of one (1) year of sales experience; experience in a truck, automotive dealership, or aftermarket environment is an asset.
• Strong customer service orientation with the ability to work independently.
• Ability to learn and effectively use company-provided software and systems.
  Self-motivated, organized, and detail-oriented.

Why Join Somerville ?

We are a family-owned business that values respect, open communication, and continuous improvement. At Somerville, your ideas are welcomed and your contributions matter. We believe in "May the best idea win." Regular employee surveys and bi-annual performance reviews support transparent feedback and growth, while maintaining a strong focus on work-life balance.

What We Offer :

• A positive and supportive work environment with an active social committee and company events.
• Competitive compensation and bonus program (details shared during the recruitment process).
• Comprehensive health and dental benefits, including an Employee Assistance Program.
• Paid time off.
• Opportunities for professional development and internal career advancement within a family-owned organization.

Equity, Accessibility & Hiring Process

At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone's contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation please notify us and we will work with you to meet your needs.

We use an Applicant Tracking System (ATS) to screen applications against the minimum qualifications for this role. Applications that meet these requirements are then reviewed manually by our recruitment team.

We encourage applications from all qualified individuals. While we thank all applicants for their interest, only those selected for further consideration will be contacted.