Conference Service Manager

Reporting to the Director of Sales and Catering, the successful candidate will be responsible for selling meeting and banquet event space, interacting with clients and coordinating all function details. Responsibilities will also include ensuring that event orders/contracts and post-sale follow-ups are completed. Applicants will work closely with the banquet department as well as all other departments to fulfill event requirements.

Primary Responsibilities:

• Plan and coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing the appropriate memos, Banquet Event Orders, Group Profiles and other communications as necessary.
• Meet with clients to finalize and ensure all details related to their event are arranged including menu planning, meeting room set-up, A/V equipment, billing and any other requirements function details, maximizing the revenue potential for the hotel, while serving the needs of the client.
• Maintain accurate and current space (room) blocks in the group function log, observing proper turnovers and releasing space appropriately and timely, so to maximize the revenue potential of the hotel through the booking of other business opportunities
• Utilize the office file system, trace system and general office systems in accordance with the current policies and procedures
• Utilize Opera and CI/TY systems in compliance with brand standards
• Co-ordinate and lead pre-conference and post-conference meetings with clients and department heads to ensure open communication and that hotel/brand standards are continually being met
• Facilitate various weekly meetings with Food & Beverage and Front Office teams to review events for the upcoming groups so that all departments are prepared
• Conduct site inspections as required.
• Participate in sales and hotel functions as required.
• Handle all guest interactions with the highest level of hospitality and professionalism
• Follow company's policies and procedures and is able to effectively communicate them to subordinates.

Note: Other duties as assigned by supervisor or management

Qualifications: College Degree, extensive work experience or equivalent. A minimum of two years in sales and marketing to include one year of food and/ or hospitality related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance.

Skills: Interpersonal skills. Sales and negotiating abilities. Attention to detail. Computer skills. Planning and organizational ability.

HOURS OF WORK: Must be available throughout all hours of the day. Will be required to work nights, weekends and holidays. Will be required to work during peak check in and check out times. Will be required to work in fast paced, stressful environment. May be required to be on call when away from work.

SUSTAINABILITY: We are committed to reducing our environmental impact and contributing to a more sustainable future. We strive to integrate sustainable practices into our daily operations, from energy efficiency and waste reduction to supporting local communities and responsible sourcing. We encourage all team members to play an active role in these efforts by embracing eco-friendly practices in the workplace and supporting our ongoing initiatives to protect the environment for future generations

This job description is a general representation of the duties and responsibilities; it may be modified at an individual hotel based upon business necessity.