Sales & Service Advisor

Ironwood Stair & Rail Inc

Ironwood Stair & Rail is a Calgary-based manufacturer and installer specializing in high-quality custom stairs and railing systems for homeowners, builders, and designers. We are committed to exceptional craftsmanship, reliable service, and modern design solutions that elevate every space we work in.

Our Mission

To craft and install quality stairs and railings that stand the test of time.

Our Vision

To provide a better experience for everyone in everything we do—from the shop to the job site, and everywhere in between.

Our Core Values

These aren't just words—they guide how we work, treat each other, and serve our clients every day:

• Integrity – We keep our word and do the right thing, always.
• Professional Excellence – We challenge industry stereotypes with skill, respect, and reliability.
• Uncompromising Quality – Every detail matters.
• Client-First Thinking – We listen, we care, we deliver.
• Proactive Growth – We learn, adapt, and improve continuously.
• Caring Culture – We value our team like family.

Position Overview

We are a growing custom stairs and railings company seeking a Sales & Service Advisor to support our residential and commercial clients from initial consultation through project handoff. This role is a blend of field sales, estimating, and client service, with additional involvement in improving internal sales workflows.

This position is ideal for someone who enjoys meeting clients on-site, understands construction or architectural products, and can balance sales performance with strong organization and follow-through.

Key Responsibilities

Field Sales & Project Estimating (Approx. 80%)

• Conduct on-site client consultations, site visits, and field measurements
• Develop take-off lists, sketches, and project pricing for stairs and railing systems
• Prepare, present, and follow up on quotes and proposals
• Provide product education and design guidance to homeowners, builders, and contractors
• Coordinate project details between sales, project management, shop, and installation teams
• Maintain accurate client records, notes, and communications in the CRM
• Support the sales process through closing and project handoff
• Perform other related duties as needed

Office-Based Sales Support & Process Improvement (Approx. 20%)

• Provide showroom support and respond to inbound sales inquiries (calls, emails, walk-ins)
• Assist with quote refinement and standardization across the sales team
• Collaborate on workflow and process improvements, including:
• Sales reporting and pipeline tracking
• Estimating accuracy and consistency
• Cross-department workflow alignment
• Automation and system enhancements using Zoho CRM, Zoho Projects, Forms, and related too

Qualifications & Skills

• Experience in field sales, estimating, construction sales, or home improvement preferred
• Strong communication and customer service skills
• Comfortable meeting clients on-site and discussing technical project details
• Ability to read plans, take measurements, and translate site conditions into estimates
• Organized, detail-oriented, and able to manage multiple projects simultaneously
• Proficiency with CRM software (Zoho experience a plus)
• Valid driver's license and ability to travel to job sites

This role is compensated through a combined base salary and performance-based commission structure.

Job Type: Full-time

Pay: From $3,500.00 per month

Benefits:

• Casual dress
• Company events
• Extended health care
• On-site parking
• Paid time off

Work Location: In person