Application Support Engineer

Medatech (Mobile Equipment Design & Automation Technology) designs and builds custom mobile heavy equipment. We started in the Mining sector in 2003 and have since expanded into Construction, Waste, Transportation, and Energy. We're known for our ability to design, build and deliver innovative electric, hybrid and diesel-powered heavy equipment for various sectors such as mining, drilling, transportation and energy, including clients such as Vale, Torex and HydroOne.

In addition to a competitive compensation and benefits package, we offer:

• Flexible working arrangements
• Training and mentorship opportunities
• Opportunities for advancement
• RRSP contributions
• Profit Sharing
• DPSP Allocations

Key Responsibilities:

Client Support & Communication

• Serves as the primary point of contact for clients requiring technical support on deployed equipment and systems.
• Triages, intakes, and responds to customer inquiries, supports requests, and issues tickets.
• Maintains strong working relationships with client technical teams, operators, and maintenance personnel.

Engineering Change Management

• Intakes and documents customer requests for engineering changes or system improvements.
• Maintains and updates Engineering Change Order (ECO) registers.
• Collaborates with engineering teams to assess feasibility, scope, and impact.
• Provides status updates to customers regarding changes.

Service Contract & Quotation Support

• Manages active service contracts and ensures obligations are met.
• Works with sales to prepare quotations for service agreements and change requests.
• Provides technical input to commercial discussions related to service activities.

Issue Resolution & Root Cause Analysis

• Intakes customer issue tickets and performs initial investigations.
• Conducts structured root-cause analysis.
• Works with engineering teams to create corrective and preventive actions.
• Validates and tests solutions prior to field deployment.
• Documents findings and lessons learned.

Field Support & Commissioning

• Travels to customer sites to support commissioning, testing, and validation.
• Supports troubleshooting, system modifications, and field trials.
• Delivers operator and technician training.
• Gathers field data to support RCA or improvement activities.

Cross-Functional Collaboration

• Coordinates with engineering, manufacturing, procurement, and project management teams.
• Provides field insights to improve design robustness and reliability.
• Supports internal process improvements for support, ECO tracking, and issue management.

Required Qualifications:

• Post-secondary diploma or degree in a related field such as electrical engineering, electrical technologist, mechatronics, electromechanical technology, software controls, or similar program
• A minimum of 3-5 years' experience in a similar position
• Possess a valid drivers license, reliable vehicle, and valid Passport
• This role requires regular travel, both locally and internationally, to customer sites for commissioning, training, troubleshooting, and data gathering. MUST be comfortable with short visits to multi-day travel based on project needs.
• Strong understanding of mechanical, electrical, or control systems.
• Ability to read engineering drawings, schematics, and technical documentation.
• Experience with diagnostic tools and instrumentation.
• Excellent communication and problem-solving abilities.
• Strong organizational skills for managing queues and documentation.
• Ability to work independently and collaboratively.

If you have the qualifications as outlined above and are interested in joining a dedicated team in a growing company, please forward your resume and cover letter. We thank you for your interest in our position We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Work Location: In person