Front End Operations Lead

Overview
Front-End Operations Lead

Pumphouse Athletic Club – Yorkton, SK

Hours: Monday–Friday, 10:00am–5:00pm (35 hours/week)

Pay: $25/hour to start, $27.50 after 3 months probation, growth potential to $30/hour

About the Role

Pumphouse Athletic Club is hiring a Front-End Operations Lead to become the backbone of our gym's daily operations.

This is a leadership-level, daytime role reporting directly to the owner. You will own everything member-facing: front desk operations, part-time staff support, systems, organization, and front-end flow.

This is not a receptionist position.

This is for someone who loves structure, accountability, and running a tight operation.

Who We're Looking For

You're likely a great fit if you:

• Are extremely organized and Type A
• Naturally create systems, checklists, and structure
• Enjoy leading and supporting people
• Communicate clearly and professionally
• Take ownership and follow things through
• Like being the go-to person who keeps everything running smoothly
• Want stability, responsibility, and long-term growth

Key Responsibilities

Front Desk & Member Services

• Oversee daily front desk operations
• Ensure members feel supported, welcomed, and taken care of
• Handle memberships, billing questions, accounts, and inquiries

Part-Time Staff Leadership

• Lead and support front desk evenings/weekends staff
• Provide clarity, direction, scheduling and accountability
• Be the primary support person for front desk employees

Cleaning & Facility standards

• Oversee cleaning routines and standards across the front end
• Ensure the facility is consistently clean, professional and member ready
• Complete light front end cleaning as needed during the daytime hours to maintain standards

Operations & Systems

• Own day-to-day front-end operations
• Create and maintain SOPs, checklists, and systems
• Identify inefficiencies and help improve workflows

Trainer Coordination

• Pass new clients to appropriate trainers
• Collect and organize trainer session reports
• Act as communication bridge between trainers and front-end operations (not responsible for trainer performance)

Admin & Operations Support

• Assist with invoicing
• Support the owner with operational admin tasks
• Help prepare documentation for bookkeeping/accounting

Marketing & Communication Support

• Assist with responding to social media DMs
• Support promotions and events
• Coordinate front desk execution of marketing initiatives

Building & Equipment Coordination

• Flag maintenance or equipment issues
• Communicate needs to the maintenance lead

Compensation & Benefits

• $25/hour starting wage, $27.50 after 3 months probation
• Growth potential up to $30/hour as responsibilities expand
• Health reimbursement up to $100 per month (after 3 months probation)
• Six paid days off per year (earned days, typically taken as single days)
• Free gym membership, free group classes and discounted personal training

How to Apply

Please submit resume to owner Alicia Simoneau by email at

Please include:

• A short note on why this role interests you
• A brief overview of your organizational or operations experience
• Your availability to start

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 35 per week

Work Location: In person