Desktop Field Engineer

Exponential-e

United Kingdom

United Kingdom

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Über

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: * Respond to support calls assigned within Service Level Agreements. * Work as a team to deliver timely resolution to customer requests from telephone and email. * To be a highly motivated team player with the skills and ability to manage changing priorities. * Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. * Performs general preventative maintenance tasks on computers, laptops, printers. * Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets). * Escalate issues and involve Service Desk wherever is required to resolve an issue as quickly as possible. * Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicated customer. What you’ll need to succeed: * Experience in managing/troubleshooting Windows Desktop Operating Systems & Apples Operating Systems * Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies * Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred) * Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers. * Troubleshooting experience with Virtual Desktops * Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint. What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

United Kingdom

Sprachkenntnisse

English

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