End User Support Level 2

The Level 2 End-User Support Specialist provides advanced technical assistance and ensures smooth IT operations across on-site and remote environments. This role involves supporting end-users, maintaining hardware and software systems, and collaborating with internal and external stakeholders to resolve issues and improve processes.

In this role, you will:

· Desktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365) ·

• Printers (Adding, troubleshooting, maintenance kit installation)
• Mobility (handheld scanner and mobile phone support)
• Ticket management including follow up and escalation using Service Now solution
• Continuous Improvement of the IT environment to better operations
• Coordination between Wallenius Wilhelmsen Internal \ External Customers and IT Management on major incidents, process improvement, and new requirements
• Production floor and typical office environment support

· Executive support as required · On-site and remote support of other Wallenius Wilhelmsen offices as needed

• Work with IT colleagues as part of a distributed international team

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Onsite position requiring 5 days a week in a client office in Brunswick, GA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

Applications will be accepted until December 2, 2025

The annual salary for this position is between $79,000 to $92,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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