Payroll Supervisor

Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:
About The Role
Crowe is seeking an experienced and detail-oriented
Payroll Supervisor
to join our growing team. This role plays a critical part in ensuring accurate and timely payroll operations for our clients. The Payroll Supervisor oversees day-to-day payroll processing, manages staff workflow, leads training and development, and resolves escalated issues with a focus on quality, accuracy, and client service.

Key Responsibilities
Team Leadership & Oversight

• Supervise payroll processors, providing coaching, guidance, and performance feedback.
• Manage daily workflow to ensure timely and accurate completion of payroll cycles.
• Serve as an escalation point for complex payroll questions or issues and provide effective resolutions.
• Train, mentor, and onboard new payroll staff on processes, systems, and compliance requirements.

Payroll Processing & Quality Assurance

• Review weekly/bi-weekly/monthly payroll cycles to ensure compliance with regulatory requirements and client specifications.
• Conduct regular audits of payroll output for accuracy, completeness, and adherence to internal controls.
• Monitor key performance indicators (KPIs) and proactively address process gaps or inefficiencies.
• Ensure payroll activities align with company policies, service-level agreements, and industry best practices.

Process Improvement & Collaboration

• Identify opportunities to streamline procedures and enhance workflow efficiency.
• Collaborate with internal teams, including HR, Accounting, and Client Services, to support seamless payroll operations.
• Maintain up-to-date knowledge of payroll laws, tax regulations, and system enhancements.

Basic Qualifications

• Education:

• Bachelor's degree in Business, Human Resources, Accounting, or a related field preferred; equivalent experience considered.

• Experience:

• Minimum 4–5 years of payroll experience, including hands-on processing.

• Minimum 2 years of experience in a supervisory or lead role, ideally within a multi-client or high-volume payroll environment.

• Technical Skills:

• Proficiency with payroll systems (ADP, UKG, Workday, or similar platforms).

• Strong Microsoft Excel skills (pivot tables, formulas, lookups).

• Knowledge of FLSA, wage and hour laws, and multistate payroll requirements.

• Soft Skills:

• Excellent interpersonal and communication skills.

• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Demonstrated commitment to accuracy, confidentiality, and client satisfaction.

Preferred Qualifications

• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC).
• Experience working in a professional services or outsourced payroll environment.
• Exposure to process improvement methodologies (e.g., Lean or Six Sigma).
• We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role/opening.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into