Hotel General Manager

Overview
Join our dynamic team as a Hotel General Manager, leading the operations of a premier hospitality property to deliver exceptional guest experiences and drive business success. In this energetic role, you will oversee all aspects of hotel management, from guest services and staff supervision to financial performance and strategic planning. Your leadership will foster a welcoming environment, motivate teams, and ensure the highest standards of hospitality are maintained at all times. This is an exciting opportunity for a passionate hospitality professional eager to make a positive impact in a fast-paced, guest-focused setting.

Responsibilities

• Lead daily hotel operations, ensuring smooth functioning across departments such as front desk, housekeeping, maintenance, and food & beverage.
• Supervise and motivate staff members, providing coaching and development opportunities to build a high-performing team.
• Oversee guest relations to ensure outstanding customer service, promptly addressing any issues or special requests with professionalism and enthusiasm.
• Manage hotel revenue through effective revenue management strategies, pricing adjustments, and occupancy optimization.
• Maintain strict adherence to budgetary guidelines, controlling expenses while maximizing profitability.
• Implement and monitor hotel policies, procedures, and standards to ensure compliance with brand and industry regulations.
• Oversee human resources functions including hiring, training, scheduling, performance reviews, and employee engagement initiatives.
• Conduct regular audits such as night audits and quality inspections to uphold cleanliness, safety standards, and operational excellence.
• Utilize multi-line phone systems with excellent phone etiquette to communicate effectively with guests and vendors.
• Foster a positive work environment that promotes teamwork, hospitality excellence, and continuous improvement.

Skills

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong knowledge of hospitality management practices including guest services, revenue management, budgeting, and human resources.
• Exceptional customer service skills with the ability to handle guest relations diplomatically and efficiently.
• Leadership qualities that inspire teams and drive operational success in a fast-paced environment.
• Multilingual or bilingual abilities are highly valued for effective communication with diverse guests and staff.
• Experience with hotel front desk operations, night audit procedures, and multi-line phone systems.
• Excellent organizational skills with attention to detail in areas such as resort management or hotel experience.
• Ability to manage multiple priorities simultaneously while maintaining a positive attitude under pressure. Join us as we create memorable experiences for our guests while leading a vibrant team committed to excellence

Pay: $50, $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person