Chief Operations Officer

Title: Chief Operations Officer

Performance

Profile Source: Management Professional

Department: Operations

Reports to: Chief Executive Officer

Classification: Full-time, exempt

Salary: Starting salary $85,000-$100,000

Benefits: Vacation and sick time, paid holidays, 401K match, health and dental insurance, life insurance, long-term disability, retirement benefits, and eligibility for additional third-party discounts.

Organizational Values

You'll find more than a job at the Boys & Girls Clubs of the Capital Area. You'll be part of realizing our mission to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens. Our team works together to ensure that youth in the Capital Area are given an opportunity to succeed and flourish in today's fast-paced environment.

Overview of Your Role

The Chief Operating Officer (COO) is responsible for providing leadership and direction in overseeing the strategic planning and operation of the organization in support of the organizational mission and goals. The COO supports the Chief Executive Officer in developing organizational goals, attaining/allocating and managing resources, and establishing policies. The COO provides leadership and direction to the management team in carrying out the key roles assigned to them.

KEY ROLES (Essential Job Responsibilities):

Leadership

• Oversee the implementation and delivery of operations, programs, services, and activities that facilitate the achievement of Youth Development Outcomes.
• Oversee Operations Directors to ensure proper program and staff management.
• Communicate and integrate all new policies, procedures, and technology systems for the betterment of the organization.
• Guide and mentor program staff.
• Create succession plans for the organization.
• Ensure outcome measurements and data analysis to improve Club Operations.
• Assist a staff retention program in conjunction with the Staff Retention Committee.
• Meet with the CEO and provide weekly briefings on significant operational matters that require action.
• Work with the Human Resources department and management team members to foster a culture of professional growth and development by implementing staff training programs, mentorship initiatives, and performance management strategies.

Strategic Planning

• Oversee identification and evaluation of opportunities to improve program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate.
• Hold weekly meetings with direct reports for program updates.
• Work with the CEO & CFO to plan for growth and opportunity throughout the Capital Area for BGCCA programs.
• Implement and help develop strategic priorities on a continual basis.
• Develop and implement risk management strategies to safeguard the organization's assets, reputation, and overall well-being.

Resource Management

• Work with the Chief Financial Officer (CFO) to oversee the program budget to ensure it's operating effectively with the objective of ensuring the long-term sustainability of the program.
• Work with the Development Team to assist in securing program funds.
• Manage administrative and operational processes associated with each program.
• Manage performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations, and training programs.
• Work with the CEO to help the Human Resources Department in the hiring and onboarding of qualified staff, as well as staff disciplinary and termination meetings.
• Have in-depth knowledge of all regulations and ensure staff follows proper procedures and reporting protocols for CACFP, OCFS, Fire & Safety, Summer Food Service, Health Department, and Department of Social Services.
• Develop, manage, and implement technology programs and systems to maximize Club efficiencies.
• Oversee data reports for programs when necessary.
• Maintain and update program applications as needed.
• Conduct monthly program audits to ensure quality assurance.
• Conduct regular performance reviews for leadership staff.
• Oversee implementation of Boys & Girls Clubs of America's National Youth Outcome Initiative (NYOI) annual survey.
• Gather necessary information for the annual report.
• Attend conferences, training, and events to represent the Club as assigned.
• Mediate and resolve conflicts among program staff.
• Manage administrative and operational processes, overseeing the repair of buildings, equipment, and other facilities.
• Manage performance of assigned staff in achieving goals, providing technical assistance in program design, development, community relations, and program operations.
• Plan and implement staff development and training programs to focus on Club and child safety.
• Assist in fundraising opportunities when assigned.
• Work with the CEO and RD team to review, develop, and implement new programs or grant opportunities.

Partnership/Board Development

• Attend Board Meetings, as assigned.
• Support Board Committees, as assigned.
• Manage relationships with school officials and implement stewardship policies.
• Sit on at least two outside committees/Boards/Groups.
• Develop strategic alliances with community leaders and local officials.
• Develop and strengthen collaborative partnerships with other youth-serving organizations, members, parents, families, funders, and community organizations.
• Facilitate strategic expansion, mergers, and acquisitions.

Marketing and Public Relations

• Participate in activities to maintain good public relations for Club programs, services, and activities.
• Seek opportunities to expand the reach of the organization.
• Develop new programs throughout the Capital Area.
• Work with the CEO to identify and implement strategies to maximize resources and partnerships to serve Club members.
• Provide data and resources for tabling opportunities to market programs.
• Attend community events to market programs when needed.
• Assist in material development for the website.

ADDITIONAL RESPONSIBILITIES:

• May assist in the administration of programs by overseeing program operations at each location, ensuring the completion of required reports, preparation of any interagency reports, and other duties as assigned.
• Will perform the duties of the CEO in their absence or when delegated.
• May fill in for program staff when all other measures for substitutes have been exhausted.

RELATIONSHIPS:

Internal: Maintain close, daily contact with Club staff (professional and volunteer) to provide technical assistance in programming and operations; regularly interact with the leadership team and Board of Directors as needed.

External: Maintains contact and close relationships with external community groups, schools, and others.

Requirements:

CREDENTIALS, SKILLS/KNOWLEDGE REQUIRED:

Credentials & Qualifications

• Bachelor's degree in related field.
• 5+ years experience in operations management and supervision, or an equivalent combination of education and experience
• 3 years experience as Director of Operations at a Boys & Girls Club preferred
• Necessary credentials to be placed on applicable licenses (ex. SACC)
• In-depth knowledge of relevant regulations and reporting protocols (CACFP, OCFS, Summer Food Service, DSS, Fire & Safety etc.)
• Considerable knowledge of Boys & Girls Clubs mission, policies, programs and nonprofit practices
• Knowledge in Universal Pre Kindergarten
• Valid driver's license
• Able to pass background check

Key Skills & Abilities

• Leadership: demonstrated ability to organize, direct, and coordinate operational areas like personnel, facilities, and budget management
• Communication: strong verbal and written skills
• Multitasking: ability to manage multiple priorities and develop solutions with limited supervision
• Relationships: able to build effective working relationships with staff, board members, partners etc.
• Technology: highly proficient with Microsoft/Google suites and information systems
• Analytics: uses data to inform metrics, report on operations, and support strategic decisions
• Creative problem-solving skills
• Ability to establish and meet deadlines