Crew Member

Job Purpose
A Crew Member is friendly, energetic, and service-oriented. As a vital member of our restaurant operation, this position will help deliver outstanding guest experience by preparing quality food, maintaining a clean establishment, and executing front of house service.

Duties And Responsibilities

• Prepare, cook, assemble, and package food items in accordance with company recipes, quality, safety, and presentation standards
• Maintain a fast walk, especially during peak times.
• Greet guests promptly with a warm and welcoming attitude; take orders accurately and thoroughly.
• Operate the point‑of‑sale (POS) system to accept payments, give change, handle cash, or credit card payments.
• Maintain cleanliness and organization in all work areas: kitchen, front counter, dining area, restrooms, back‑of‑house.
• Follow established food safety, sanitation, and personal hygiene protocols at all times
• Restock and rotate supplies, including food, condiments, packaging, and beverages.
• Assist with opening and closing duties: setting up workstations at beginning of shift, closing and cleaning tasks at end of shift
• Monitor and report food, supply inventory issues and maintenance concerns to management.
• Handle guest feedback and complaints gracefully and escalate to manager as needed.
• Maintain a professional, kind, and respectful attitude towards all employees; our culture is built on valuing people.
• Arrive on time, ready to work, and stay until the end of shift.
• Maintain excellent hygiene and grooming standards by being in proper uniform.

Qualifications

Qualifications And Physical Requirements

• Strong time management skills and ability to prioritize tasks.
• Excellent customer service and communication skills.
• Flexibility to work varied shifts if needed (nights, weekends, holidays)
• Must be able to work under pressure, heat, cold, noise, and in fast-moving, busy conditions.
• Ability to stand, walk, bend, stoop, twist for the duration of the shift.
• Capable of lifting up to 50lbs. (e.g. Potato Boxes)