Route Supervisor

Department: Service
Reports to: Service Manager
Supervises: Route Service Representatives (RSRs) & Route Service Apprentices

CITY Laundering is looking for a hands-on, people-focused Route Supervisor to support and guide our Route Service Representatives and Apprentices. This role is key to keeping daily routes running smoothly, safely, and efficiently—while delivering the high level of service our customers expect.

You'll be a coach, problem-solver, and leader in the field, helping your team start strong each day, grow their skills, and finish routes successfully.

Daily Operations & Leadership

• Open the building in the morning and secure it at the end of the day

• Ensure all routes launch successfully by confirming drivers have the tools, information, and support they need

• Set clear expectations for what a successful day looks like

• Check in with route reps at the end of each day to review performance and address needs

Coaching & Development

• Ride along with route reps regularly to provide hands-on training, coaching, and support

• Lead safety discussions and continuous improvement training

• Monitor driving performance through Samsara and work with drivers to improve safety scores

• Address alerts and concerns promptly and constructively

Customer & Team Support

• Step in to run a route when needed and support route coverage

• Serve as a visible representative of CITY Laundering to customers and potential customers

• Reinforce excellent customer service standards with your team

• Maintain positive, professional communication with customers and teammates

Administrative & Operational Tasks

• Communicate urgent issues to the Service Manager in real time

• Complete invoices and required paperwork daily

• Load and unload clean and soiled laundry on straight trucks

• Ensure all routes meet service and quality expectations

• Perform other duties as needed

• Prior experience supervising or leading teams is preferred

• Clean driving record and reliable attendance required

• Comfortable working in a fast-paced, hands-on environment

• Strong communication and leadership skills

• Enjoys working as part of a team and supporting others

• Able to multitask, prioritize, and take initiative

• Organized, detail-oriented, and dependable

• Quick learner with the ability to adapt to new software and systems

• Proficient in Microsoft Office

This role is active and hands-on. Physical requirements include:

• Frequent walking, standing, reaching, grasping, and lifting

• Occasional bending, squatting, climbing, pushing, and pulling

• Ability to lift up to 100 lbs occasionally (most lifting under 50 lbs)

• Use of tools and equipment for loading, unloading, and maintenance tasks

• Driving industrial and commercial vehicles as needed

This job description outlines the general responsibilities of the role but is not all-inclusive. Team members may be asked to take on additional tasks as business needs evolve.