Scheduling Coordinator

About Us

HOODZ of the Mid-Hudson Valley, a proud BELFOR Franchise, has been serving the region since 2010. We are the largest and most reputable commercial kitchen exhaust cleaning company in the Hudson Valley, operating 24/7 to meet the needs of a highly diversified customer base — including restaurants, corporate facilities, hospitals, nursing homes, correctional institutions, schools, airports, stadiums, and theme parks.

Position Overview

The Scheduling Coordinator is a business-critical role responsible for organizing and managing schedules for multiple cleaning teams. You will play a key part in ensuring on-time service and estimate appointments, keeping our crews on track, and customers fully compliant with NFPA-96 and fire code regulations. This position reports directly to the business owner. Organizational skills and customer service expertise will help us maintain our reputation for excellence in fire prevention and kitchen safety.

Key Responsibilities

• Create and manage schedules for multiple service teams that operate 24 hours a day, 5–6 days a week
• Coordinate appointments with customers
• Ensure service frequency meets industry regulations (NFPA-96 and local fire codes)
• Use Service Bridge software to prepare and update job schedules, resource allocation, and travel plans
• Monitor ongoing projects and adjust schedules to meet deadlines
• Identify and resolve scheduling conflicts proactively
• Communicate updates, changes, or "special" project needs with all relevant team members and stakeholders
• Maintain accurate, up-to-date scheduling and job documentation

Qualifications

• Excellent communication and interpersonal skills
• Prior experience in scheduling service appointments or administrative support (preferred)
• Strong time management, organizational, and multi-tasking skills
• Detail-oriented with a high level of accuracy
• Proficient in Microsoft Office and scheduling software (experience with Service Bridge is a plus)
• Ability to perform well under pressure in a fast-paced, customer-focused environment
• Flexible and adaptable to shifting priorities
• Strong problem-solving and decision-making abilities

Following the training period, this role may have the opportunity to transition to a hybrid work arrangement.

Job Type: Part-time

Pay: $ $21.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person