Service Representative

Service Representative for Passenger Transportation 

Montezuma County | Full Time 

About Sunshine Rides 

Sunshine Rides is a specialized, technology-driven passenger transportation company serving Colorado for over 30 years. At Sunshine Rides, our passengers ride with respect and our Agents enjoy a modern, comfortable work environment . We foster a supportive and respectful work culture that values the contributions of every team member.  

Being a Sunshine Rides Service Representative 

As a Service Representative with Sunshine Rides, you will engage with passengers and organizations via phone, text and email to coordinate safe, reliable and compassionate transportation to individuals who need assistance traveling for healthcare, work, pleasure and more. You will be responsible for accuracy, care and communication. You will play a critical role in providing essential services to our community. We are looking for individuals who share our commitment to respect, care and customer satisfaction.  

Responsibilities 

Promptly and kindly responding to passenger communications 

Checking and entering detailed information for reservations 

Providing status information and making changes 

Interacting with supervisors and dispatchers to ensure accuracy 

Providing superb customer service 

Proudly representing the company to the public  

Reporting compliments, issues, incidents or accidents 

Qualifications 

A love of customer service 

Strong computer skills 

Work Schedule 

Flexible scheduling 

Current shifts available (7 days a week starting , Thursday-Saturday starting

Team members may switch shifts 

Compensation 

$32,240 - $34,320

Pay includes base and bonuses for safety, service and professionalism 

Paid Sick and Vacation Time Off 

Paid Sick Time Off- accrued at 1 hour for every 30 hours worked up to 48 hours, can use up to 48 hours per calendar year. 

Paid Vacation Time Off- after 1 year of service, accrued at hours per hour worked up to 40 hours, can use all hours in a calendar year.  

Extra Compensation 

Earn cash for referring new drivers 

Opportunity for overtime  

Share of company profits 3% of your gross pay after one year 

Company contributes up to 4% matching to your 401k  

Retirement Savings 

Retirement savings plan (401k) after one year 

Quality of Life 

LifeCare Employee Assistance Program (counseling, legal and financial support, education) 

LifeMart Employee Discount Program (fitness, travel, tickets, apparel, dining, pet care and more) 

Health Benefits for Full Time Employees  

Worker Compensation Insurance for injuries while working from day 1 

Healthcare clinic program where made available 

Health Insurance for employee and family, company pays 50% of employee's individual premium after 90 days 

Dental Insurance for employee and family, paid by employee after 90 days 

Vision Insurance for employee and family, paid by employee after 90 days