Customer Service RepresentativeTrueCut Insurance • Las Vegas, Nevada, United States
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Customer Service Representative
TrueCut Insurance
- Las Vegas, Nevada, United States
- Las Vegas, Nevada, United States
Über
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benefits/Perks
- Competitive compensation and comprehensive benefits, including health, dental, vision, and 401(k) matching.
- Paid time off and a rotational weekend schedule.
- On-the-job training with growth and advancement opportunities.
- Collaborative, open-concept office environment with a supportive team.
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.
Responsibilities
- Answer customer questions via phone, email, and in-person
- Assist clients with updating policies, payments, and other services
- Proactively assist customers to prevent cancellations and retain their business.
- Resolve issues efficiently, ensuring satisfaction and loyalty.
- Provide accurate information on insurance products, policies, and services.
- Document customer interactions and follow up to ensure resolution.
- Identify opportunities to upsell or cross-sell additional products.
- Collaborate with internal teams to solve complex issues and deliver seamless service.
- 1+ year of phone-based customer service experience.
- Background in insurance environment
- Exceptional communication, problem-solving, and multitasking abilities.
- Positive attitude, team-oriented mindset, and a commitment to outstanding customer experiences.
Compensation: $ $21.50 per hour
Sprachkenntnisse
- English
Hinweis für Nutzer
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