Group Sales Coordinator

CoCo Key Hotel and Water Resort is a family-friendly hotel with 392 spacious guest rooms and a one-of-a-kind 54,000 sq. ft. canopy-covered/outdoor water park located on Orlando's iconic International Drive. Along with exhilarating water slides and refreshing swimming pools, our International Drive hotel is home to a 6,500 sq. ft. arcade, two restaurants, an on-site convenience store, fitness center and more. As a proud Universal Partner Hotel, CoCo Key Hotel and Water Resort provides a scheduled shuttle service to Universal Orlando Resort and SeaWorld Orlando, or hop on the I-Ride Trolley to cruise the shops and attractions along the International Drive corridor. Enjoy great value and premium amenities just minutes from the thrilling theme parks and Central Florida's best shopping. We have an exciting opportunity to join our team

We are seeking a Group Sales Coordinator who's organized, people-focused, and ready to grow their career in hospitality sales. This is an amazing entry-level opportunity for someone who loves connecting with people, planning events, and being part of a high-energy team.

Key Responsibilities:

• Support the sales team in booking and coordinating group events (family reunions, school trips, church groups, corporate events, and more).
• Handle incoming group inquiries (phone, email, online) with quick responses and positive energy.
• Coordinate with other hotel departments (Front Office, F&B, Housekeeping, Water Park) to ensure seamless execution of group bookings and events.
• Keep group files, room blocks, and event details organized so everything runs smoothly.
• Ensure all group accounts are billed accurately and in a timely manner, including room blocks, event services, food & beverage, and ancillary charges.
• Help brainstorm fresh ideas for marketing to groups and enhancing guest experiences.
• Track group bookings and provide regular updates to the sales team.
• Schedule and organize client site tours, meetings, and property visits.
• Prepare and present weekly function agenda meetings for department leaders.
• Review, refine, and finalize Banquet Event Orders (BEOs), event details and billing to ensure accuracy, clarity, and flawless execution.

• 1–3 years of experience in sales support, administration, or a customer service role.

• Proficiency in Microsoft Office (especially Excel, Word, PowerPoint).

• Knowledge of CRM systems and sales tracking tools.

• Understanding of sales processes and pipeline management.

• Excellent communication skills (written and verbal).

• Strong organizational and multitasking abilities.

• High attention to detail and accuracy.

• Strong problem-solving skills.

• Ability to work well under pressure and meet deadlines.

• Good team collaboration and coordination skills.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Tuition Reimbursement
• Holiday Pay
• Paid Vacation