Project Manager, Customer Success

Apply now:
Project Manager, Customer Success – Implementations
, location is
Onsite (Greater Boston Area)
. The start date is
ASAP
for this
6–9 month contract-to-hire
position.

Job Title:
Project Manager, Customer Success – Implementations

Location-Type:
Onsite (Cambridge, MA & Waltham, MA)

Start Date Is:
ASAP

Duration:
6–9 month contract with potential to convert

Compensation Range:
$45-50/hr

Job Description:

Lead and manage service delivery, implementation, and relocation projects for customer operations in laboratory and production environments.

Day-to-Day Responsibilities:

• Lead end-to-end service implementation and relocation projects
• Develop project plans, timelines, and risk assessments
• Coordinate internal and external resources
• Serve as primary point of contact for customer stakeholders
• Manage logistics for lab/production moves and materials
• Ensure compliance with safety and regulatory standards
• Conduct site assessments and generate project documentation
• Collaborate across departments and manage vendor performance

Requirements:

Must-Haves:

• Bachelor's degree or equivalent experience
• 1–3 years in project management (service delivery, implementation, or relocation)
• Experience in laboratory, life sciences, or manufacturing environments
• Strong coordination and communication skills
• Familiarity with project scope, risk assessment, and resource planning

Nice-to-Haves:

• PMP certification
• SmartSheets or other project management software experience
• Understanding of lab operations, supply chain, EHS, GxP, and quality management
• Experience in cross-functional team environments

Benefits:

• This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility