Operations Administrative Assistant

Operations Administrative Assistant
Onsite | Newington, CT
Pay Range Based on Experience: $21.00 to $24.00 per hour
Full Time, 37.5 hours per week.

ARRL is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

*Must be legally authorized to work in the United States without employer sponsorship
*Must be able to successfully pass a background check

Make an Impact Where Community, Organization, and Purpose Meet

Are you an organized, detail-oriented administrative professional who enjoys supporting people and keeping operations running smoothly? The American Radio Relay League (ARRL) is looking for an Operations Administrative Assistant to support our nationwide Field Organization and Contest Programs. In this role, you'll work closely with volunteers, leadership, and internal teams to ensure accuracy, communication, and operational excellence.

This is a great opportunity for someone who enjoys administrative work with purpose and variety in a stable, mission-focused organization.

What You'll Do

• Provide administrative support to ARRL's Field Organization, including Section Managers and appointees
• Maintain and update organizational databases and records
• Coordinate and support Section Manager elections
• Review and process expense claims for approval and submission to accounting
• Welcome and support new appointees with onboarding information and resources
• Respond to inquiries from volunteers, members, and internal staff
• Assist members in finding local clubs via phone, email, or mail
• Process contest-related mail and manage timelines
• Manage contest awards (plaques, certificates, certificates) and track inventory
• Coordinate shipments, invoices, and contributor payments
• Handle routine phone and email communications and route inquiries appropriately
• Perform other administrative duties as assigned

What We're Looking For

• 3–5 years of administrative or operations-related experience
• Associate degree or equivalent experience required
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Outlook, Office 365)
• Experience with databases or CRM systems preferred
• Strong customer service skills with professionalism and patience
• Ability to manage multiple priorities and work independently or as part of a team

Work Environment & Physical Requirements

• Onsite office position in Newington, CT (Remote Work is not available)
• Prolonged computer use and sitting
• Ability to lift up to 25 lbs. occasionally

Pay: $ $24.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Flexible spending