Operations & Strategic Development ManagerExcel Supported Living Inc. • Spokane, Washington, United States
Operations & Strategic Development Manager
Excel Supported Living Inc.
- Spokane, Washington, United States
- Spokane, Washington, United States
Über
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Wellness resources
REPORTS TO: Director & Office Operations Manager This position works under the guidance of State and Federal laws and regulations, Excel Supported Living, Inc. policies, regulations, and procedures. This position also requires collaboration with other departments, staff, and other interested parties to ensure an overall, comprehensive team approach to providing support services.
LOCATION: Office & Limited Remote
JOB SUMMARY:
The Operations & Strategic Development Manager is a senior leadership role responsible for overseeing organizational operations, program management, HR processes, and strategic planning initiatives. This position provides direct supervision to the Program Manager, Client Services Manager, Medical Specialist, and Training & Quality Assurance Lead, while also providing oversight and partnership with the Human Resources department.
This role ensures operational efficiency, compliance with regulatory standards, financial stewardship, program quality, and staff development. The Operations & Strategic Development Manager serves as a key leader in aligning organizational strategy with day-to-day operations to ensure the highest quality of services for clients and sustainable growth for the organization.
FLSA STATUS: Exempt
EMPLOYMENT TYPE: Regular, Full-time
WAGE TYPE: Hourly
Supervisory Responsibilities
· Program Manager · Client Services Manager · Medical Specialist · Training & Quality Assurance Lead · Provide oversight and partnership with HR, ensuring effective recruitment, onboarding, employee relations, and policy compliance. · Lead regular operations and leadership meetings to align departmental goals and initiatives.
Essential Functions
Operations & Workflow Management
· Oversee daily operations across all programs and departments. · Monitor staffing, caseloads, workflow efficiency, and departmental performance. · Develop, refine, and implement processes that optimize operational efficiency and program delivery. · Identify operational challenges and lead improvement initiatives.
Program Oversight & Client Services
· Support Program and Client Services Managers in delivering high-quality, client-centered services. · Address escalated client issues and complex case management situations. · Ensure compliance with Washington State regulations, DDA standards, and agency policies.
HR & Workforce Development
· Collaborate with HR to support recruitment, onboarding, scheduling, and workforce planning. · Provide guidance on employee relations, performance management, and policy implementation. · Partner with HR to ensure staffing levels meet operational and programmatic needs. · Support staff development initiatives, training, and certification tracking.
Financial Planning & Resource Management
· Participate in budget planning, resource allocation, and operational forecasting. · Monitor departmental expenses and recommend cost-efficient solutions. · Collaborate with executive leadership on financial planning to support sustainable growth.
Quality Assurance & Compliance
· Partner with Training & QA to maintain regulatory compliance and program quality. · Support audits, corrective action plans, and documentation reviews. · Promote a culture of accountability, continuous improvement, and high-quality service delivery.
Strategic Planning & Organizational Development
· Work with executive leadership to set organizational goals, operational priorities, and growth strategies. · Lead initiatives to improve internal systems, processes, and organizational effectiveness. · Support program expansion, new service development, and overall organizational planning.
Required Skills & Abilities
· Leadership & Coaching · Strategic Planning & Operations Oversight · HR & Workforce Development · Financial Planning & Resource Management · Program & Service Oversight · Compliance & Regulatory Knowledge · Communication & Conflict Resolution · Problem-Solving & Process Improvement
Minimum Qualifications
- Must pass a background check conducted by DSHS.
Education & Experience
· Bachelor's in human services, Healthcare Administration, Social Work, Business Administration, or related field. · Experience with DDA, compliance standards, and quality assurance processes. · Previous leadership experience in operations, HR, program development, or training.
- Physical Requirements
- Ability to sit at a desk and work on a computer for extended periods.
- Ability to lift up to 15 lbs. as needed.
- Occasional travel may be required.
Special Requirements
- Adherence to the organization's Ethical Code of Conduct.
Disclaimer This job description is not exhaustive and may be subject to change based on business needs. Employees are expected to fulfill additional duties as assigned by their supervisor.
Compensation: $ $40.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
It is Excel Supported Living's mission to assist the individuals in our direct care to reach their true potential beyond anyone's expectations. Excel Supported Living, grew out of a desire to establish a professional agency based in Eastern Washington to support individuals with mental, physiological, behavioral, physical, and/or developmental disabilities, and want them to be able to live in their own homes. The entire focus of Excel Supported Living is to create individual homes that have an environment built specifically for each of our individuals/residents. Our homes are providing individuals with the ability to make their own choices related to living and interacting with others within their home and their communities.
Sprachkenntnisse
- English
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