Program Manager

The Program Manager for BILT, Inc. reports to the CEO/President and serves as the premier staff member orchestrating and producing BILT Center group sessions and special events. This role is a go-getter and hands-on leader who oversees program design, delivery, and evaluation to ensure exceptional outcomes and fosters innovation, accountability, and continuous improvement. This role completes a variety of tasks routinely, and is also a loop closer/linchpin for the company, ensuring all steps are completed and programs are delivered with quality, professionalism, and upholding the BILT, Inc. brand. This role requires experience in program management as well as working in human services, disability services, and/or special education. This role will also collaborate with other administrative team members as part of content and delivery, and will also track feedback on programs and events as part of improvement and innovation. The Program Manager will also perform direct care with clients for up to 20-25 hours per week.

Program Oversight
Set vision, program goals, and operational plans with the leadership team. Oversee program design and delivery for quality and alignment with objectives. Manage budgets and resources for impact and efficiency. With HR, participate in recruiting and hiring staff, provide coaching to staff, and identify growth opportunities.

Evaluation And Continuous Improvement
Lead data collection and reporting for evaluation and funder requirements. Conduct program reviews and update curriculum to meet evolving needs, popularity, seasonality of offerings.

Community Engagement And Partnerships
Partner with other managers and administrators to drive outreach to attract participants, volunteers, and partners. In partnership with the CEO, cultivate relationships with agencies, corporations, and foundations. As needed, represent BILT, Inc. at conferences and events.

Administration And Operations
Maintain presence and availability at the Center or at assigned client shifts. This is a Monday thru Friday role with some weekend shifts as needed. Assists with managing direct support staff including coaching, training, conducting supervisions, delivering feedback, and performance management. Assists and fills in for other direct reports and other staff as needed and as operationally feasible.

Direct Care Sessions
Responsible for up to 20-25 hours of direct care as regularly scheduled or as a back-up to other assigned staff. Assist scheduling team with care coordination of clients as needed; liaise with families as needed. Partner with other staff and clinicians involved in the cases.

Job Requirements
Bachelor's Degree in related field OR equivalent work and managerial experience is required. A Master's Degree is preferred. RBT certification is a plus. Experience working directly with clients with daily skills development and/or applied behavior analysis. Proven leadership, coaching, and strategic thinking skills. Strong organizational, communication, and interpersonal skills. Excellent problem solving and loop closing skills. Ability to work in a team environment and multi-task, working on a variety of tasks simultaneously. Ability to balance being on-the-go with being dedicated to working from a Center desk and getting tasks accomplished; conversely, ability to walk around and observe/assist/model tasks for staff and clients at the Center, and gain valuable insight as well. Must have valid driver's license, access to an insured vehicle, and be willing to drive clients as needed. Comfort and skills training and supervising staff to ensure that performance standards are maintained and that all employees are working in adherence with company requirements, mission and core values. Ability to travel to various locations throughout MA as needed.

• This is a 40hour per week role.