IT Software Administrator

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

Summary

To maintain the Facilitator Division application software with an emphasis on ThinkLP, AlertUs, Total Connect, Safe Personnel, PhlyTrac, Verkada visitor management, and Zoom phone/room system. Maintain and manage users, know product road maps, determine release note impact and required changes, adhere to data governance standards, identify integration opportunities, and recommend improvements. Gather requirements and configure changes within the platforms to support relevant new and existing use cases. Provide training to new and existing users. Ensure continual improvement and enhancement of the applications. Act as backup to the data analytics team.

Essential Duties & Responsibilities

• Maintain all aspects of user and license management including new user setup/deactivation, permissions, and security across systems.
• Configure each application to optimally support the business processes that rely on the identified applications. This includes data entry, reporting, dashboards requirements.
• Develop knowledge of the data analysis team tools and processes with a goal of acting as backup/supplement to that team as required.
• Develop and maintain CounterPoint expertise and serve as a support specialist when needed to supplement the IT service desk team.
• Attend relevant facilitator and IT team meetings to identify needed system configuration changes.
• Identify unused or underutilized application features.
• Be aware of all product roadmaps and manage changes if needed.
• Facilitate the communication of any application changes to end users and stakeholders.
• Review and suggest data management improvements, including data quality, processes changes and automation as needed.
• Manage proactive system maintenance including security reviews, release updates, community forums, and new feature releases.
• Manage user support tickets.
• Monitor and improve user adoption.
• Create and maintain training materials/SOPs and provide new user and ongoing training.
• Maintain and support integrated applications like Verkada/Exacqvision cameras and access control.
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.
• Other duties may be assigned.

Supervisory Responsibilities

None

Education Requirements

High School Diploma or GED

Experience Requirements

• Relevant experience with information systems and applications noted above are desirable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to pass a criminal background check.
• Ability to pass random drug screenings.

Skills & Abilities

• Customer Service Oriented with a pleasant disposition and relationship-building skills.
• Demonstrate initiative and flexibility with good written and verbal communication skills to provide written documentation (SOPs) and training to end users and key stakeholders.
• Must be able to work independently with little direct supervision as well as have the ability to work cooperatively as a team member.
• Must be able to follow through with projects and assignments in a timely and efficient manner.
• Ability to prioritize and manage multiple tasks simultaneously.
• Uncompromising ethics and integrity.
• Must possess excellent organizational, writing, and reading skills.
• Must possess a proactive attitude to application software enhancements.
• Translating requirements into technical solutions.
• Experience in change management and governance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability to observe details at any range and distinguish various colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.

Goodwill Easterseals Miami Valley is firmly committed to Equal Employment Opportunity (EEO) and Affirmative Action (AA) compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity and/or expression, genetic information, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. This policy applies to all employment decisions, including, but not limited to recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.