Strategic Project Manager

Job Type

Full-time

Description
We are seeking a detail-oriented and deadline-driven Strategic Project Manager to drive the full lifecycle of our key business enhancement programs. This role requires exceptional business acumen, strong project governance skills, and a passion for blending customer retention strategies with operational efficiency. The ideal candidate is a self-starting leader who can define, manage, and execute complex, interrelated initiatives that maximize customer value and asset performance.

Requirements
Key Responsibilities

• Manage a portfolio of business programs aimed at enhancing customer lifecycle, service delivery, and long-term asset value.
• Develop and maintain program roadmaps, define scope and deliverables, and ensure alignment with business goals and customer value targets.
• Establish data capture and integration requirements to measure program outcomes and benefits.
• Lead cross-functional teams and external partners to execute initiatives that improve customer experience and retention.
• Oversee technology and content delivery solutions to support operational readiness and innovation.
• Monitor program performance, timelines, and budgets to ensure transparency and successful execution.

Requirements And Qualifications

• Experience: 5+ years of experience in Program Management, Business Analysis, or Product Management, preferably focused on customer-facing programs, subscription services, or asset management within a manufacturing or service-oriented environment.
• Exceptional organizational skills, keen business acumen, and demonstrated experience in developing and managing program roadmaps.
• Exceptional verbal, written, and interactive communication skills for engaging with stakeholders from executive to operational levels.
• Proficiency with Project Management Software (e.g., MS Project, Asana, Jira) and strong analytical skills for tracking program performance and data benefits.

Work Schedule
This is a Monday to Friday position. The hours are expected to be 7:00 AM to 4:00 PM.

The Company

Benefits
Balanced Body is the world's largest designer and manufacturer of Pilates equipment, as well as a provider of high-quality Pilates and other mind-body instructor training and continuing education. We currently do business in over 100 countries, with world-renowned customer service and a serious commitment to environmentally-friendly business practices. If you want to work with a company with a passion for changing lives in ways small and large, let us hear from you. We offer competitive compensation and excellent benefits, including:

• Medical, Dental & Vision
• Life and Long-Term Disability Insurance - Employer Paid
• Paid time off and holidays

Balanced Body is an equal opportunity employer dedicated to workforce diversity.

NO AGENCY CALLS

Salary Description

$90, ,000