Assistant General Manager

Job Description
Job Title: Assistant General Manager
Reports to: General Manager
FLSA Status: Non-Exempt
Location: On-Site
Direct Reports: None
Department: Property Operations

JOB SUMMARY:

The Assistant General Manager (AGM) supports the General Manager in overseeing daily property operations, ensuring that guests have a positive experience and that all hotel standards are met. This is a hands-on role that may require stepping into any frontline position as needed. The AGM supervises staff, inspects rooms and public areas, monitors finances at the front desk, and ensures the safety, security, and organization of the property during their shift. When the General Manager is not on-site, the AGM is the acting lead for guest relations,
incident response, and team direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.
• Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.
• Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.
• Monitor cash handling and deposit procedures at the front desk; ensure office is properly closed at shift end.
• Enforce all safety, cleanliness, and Master Key policies to protect guests, team members, and property.
• Serve as the lead contact for guest incidents, including police matters, guest removal, medical emergencies, fires, and natural disasters.
• Conduct property walks, review open service requests, and ensure all arriving guests are assigned rent-ready rooms.
• Coordinate with housekeeping and maintenance teams to address guest needs and room readiness.
• Support guest billing processes by verifying