Front Office Coordinator – Aesthetics

Front Desk Receptionist / Patient Coordinator – Medical Spa

Location: Fresno
Spanish Speaking Strongly Preferred

Our Medspa is growing, and we are seeking a professional, friendly, and highly organized Front Desk Receptionist / Patient Coordinator to join our team. If you love aesthetics, skincare, customer service, and creating a polished patient experience, this role offers an exciting opportunity to grow within a luxury medical spa.

Position Overview

This role is essential in shaping the patient experience from start to finish. You will handle scheduling, communication, lead outreach, sales support, post-treatment check-ins, and daily front desk operations. Ideal for someone who enjoys a fast-paced, beauty-focused environment and has a natural ability to connect with people.

Key Responsibilities

Patient Interaction & Front Desk Management

• Greet and check in patients with professionalism, warmth, and confidence
• Manage appointment scheduling, confirmations, waitlists, and reminders
• Keep the front desk and lobby area organized, clean, and aesthetically appealing
• Assist patients with questions about treatments, promotions, and memberships

Communication, Follow-Up & Lead Engagement

• Answer phone calls with a friendly, polished tone
• Follow up with new leads, overdue patients, and inquiries
• Conduct post-treatment check-in calls or messages to ensure patient satisfaction and support aftercare
• Convert calls and leads into booked appointments using strong communication and sales abilities

Sales, Product Knowledge & Service Awareness

• Learn and confidently explain all medspa treatments, skincare lines, and membership options
• Make thoughtful product and service recommendations based on patient needs
• Support clinic sales goals by promoting services, retail products, and monthly specials
• Maintain a sales-forward mindset while prioritizing patient trust and experience

Social Media & Marketing Support

• Assist with capturing photos/videos for content (with consent)
• Help with IG stories, reels, TikTok clips, and organizing media libraries
• Contribute ideas for promotions, campaigns, and special events

Administrative & Operational Tasks

• Process payments, invoices, packages, and memberships
• Maintain accurate intake forms, consents, and patient charts
• Support daily operations to keep the clinic running smoothly
• Manage time efficiently and prioritize tasks effectively

Ideal Candidate Qualities

• Professional, polished, and customer-service oriented
• Exceptional verbal and written communication skills
• Confident, charismatic, and comfortable guiding patients
• Social-media savvy and comfortable filming quick content
• Organized and detail-driven with strong time-management skills
• Self-motivated, dependable, and capable of working independently
• Strong critical thinker who can problem-solve on the spot
• Sales-forward, with previous sales experience strongly preferred
• Spanish-speaking is a major plus
• Interest in beauty, aesthetics, and skincare is highly valued

To Apply

Please send your resume, a short introduction, and optional social media handles if you have experience capturing or creating content.

Pay: $ $20.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• Employee discount

Work Location: In person