Customer Service Representative

Location: Southfield, MI (On-site, Full Time)

Department: Sales & Customer Support

Reports To: Vice President of Sales

*About ENDOCORP *
At ENDOCORP, we're more than just a medical device company — we're innovators in flexible endoscopy repair parts and solutions. Our commitment to Precision. Innovation. Excellence. drives everything we do. We support hospitals, repair facilities, and medical professionals worldwide with high-quality, reliable products and service.

We're growing fast and seeking a reliable, detail-oriented Customer Service Representative to join our in-office team in Southfield, MI.

*Position Summary *
The Customer Service Representative plays a critical role in supporting our customers, sales team, and internal departments. This individual ensures a seamless customer experience — from order entry through delivery — while maintaining ENDOCORP's high standards of professionalism and accuracy.

*Qualifications *

• Serve as the primary point of contact for customer inquiries, orders, and product information
• Process and manage customer orders accurately through the ERP and CRM systems
• Communicate order confirmations, lead times, and shipment tracking details
• Coordinate with shipping, production, and sales teams to ensure timely fulfillment
• Handle product returns, exchanges, and warranty inquiries per company policy
• Maintain and update customer records with accuracy and confidentiality
• Support sales initiatives, promotions, and customer communications
• Proactively resolve customer issues with a positive, solutions-driven approach
• Provide administrative support for quotes, invoices, and internal reports
• Uphold ENDOCORP's values of precision, innovation, and excellence in every interaction

*Qualifications *

• Minimum 3 years of customer service experience (medical, manufacturing, or distribution industry preferred)
• Strong verbal and written communication skills; comfortable on phone and email
• Highly organized and detail-oriented; able to manage multiple priorities
• Experience with CRM/ERP systems (Hubspot/SalesForce, SAP, or similar) preferred
• Proficient in Microsoft Office Suite (Excel, Outlook, Word)
• Positive, professional demeanor with a focus on teamwork and accountability
• High school diploma required; Associate's or Bachelor's degree preferred

*Compensation & Benefits *

• Base Salary: $55,000 – $60,000 (commensurate with experience)
• Schedule: Monday–Friday, 8:00 AM – 4:30PM (in-office)
• Benefits: Medical, dental, vision, paid holidays, and PTO
• Be part of a fast-growing company in the medical technology field
• Work alongside a passionate, supportive team dedicated to quality and innovation
• Opportunities for professional development and growth into inside sales or