Intake & Case Manager

Intake & Case Manager

Reports To: Project Director

Employment Type: Part-time (0.5 FTE) to start; may expand up to full-time (1.0 FTE) based on funding and program needs.

Location: Oakbrook Terrace, Illinois (Hybrid: Remote and Onsite)

Position Summary:

The Intake & Case Manager supports the HEART HHS-ACF-OFA-ZB-0109 grant by managing the intake process, verifying participant eligibility, and providing case management services for couples enrolled in the program. This role plays a key part in ensuring participants are successfully onboarded, retained, and supported throughout their journey, while maintaining accurate data and compliance with grant requirements. Compensation is $47,000 FTE; 20 hrs./week (0.5 PTE) = ~$23,500 annually per federal funding.

Key Responsibilities:

• Conduct intake interviews with participating couples to assess eligibility and gather required documentation.
• Maintain organized and confidential case files, ensuring accurate data entry into program databases.
• Serve as the main point of contact for participants regarding support services, appointment reminders, and referrals.
• Collaborate closely with facilitators, outreach teams, and the project director to promote participant engagement and retention.
• Track participant attendance, follow up on absences, and assist with overcoming barriers to program completion.
• Coordinate wraparound services or referrals to community resources as needed.
• Prepare and submit reports as required by program leadership and funders.
• Ensure all interactions and records are compliant with program policies and grant requirements.
• As part of our shared mission, all team members contribute to the organization's development efforts by engaging in activities such as donor and community outreach, fundraising initiatives, and relationship-building that sustain the mission of Family Bridges.

Qualifications:

• Associate's or Bachelor's degree in Social Work, Human Services, Psychology, or related field preferred.
• At least 2 years of experience in case management, intake coordination, or client services preferred.
• Strong communication and interpersonal skills; bilingual (English/Spanish) needed.
• Detail-oriented with strong organizational and data management abilities.
• Culturally sensitive and experienced in working with diverse populations, including couples and families.
• Familiarity with CRM systems or data entry software is a plus.
• Have legal permanent residency or U.S. Citizenship (ie, proof of authorization to work in the U.S.)

Organizational Culture:

• Contribute to a healthy and supportive workplace culture aligned with Family Bridges' mission.
• Model professionalism, responsiveness, and encouragement in daily interactions.
• Acknowledge the Family Bridges Statement of Faith.

Compensation:

Salary is in line with federal grant budget guidelines. Benefits for part time, PTO and voluntary 401K participation, included following a probationary period. Position contingent on funding.

Pay: $23,500.00 per year

Benefits:

• Paid time off

Education:

• Associate (Preferred)

Experience:

• Intake & Case Management: 2 years (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Oakbrook Terrace, IL Preferred)

Work Location: Hybrid remote in Oakbrook Terrace, IL 60181