Program Specialist

About the Role

We're hiring a motivated, detail-oriented, and organized Program Specialist to manage the end-to-end requisition process within a Managed Service Provider (MSP) program for a high-profile client. This role goes beyond coordination—it's about building strong relationships with hiring managers and suppliers, ensuring compliance, and delivering a seamless experience for candidates. Ideal for someone who thrives in a fast-paced, process-driven environment, values precision, and enjoys balancing operational oversight with strategic program support.

Key Responsibilities

• Full Lifecycle Management: Own the requisition process from intake through onboarding and offboarding, ensuring accuracy, compliance, and timeliness at every stage.
• Client & Supplier Relationship Building: Develop trusted partnerships with hiring managers and suppliers, acting as the primary point of contact to deliver exceptional service and resolve issues quickly.
• Compliance & Risk Oversight: Monitor supplier adherence to program standards, mitigate co-employment risks, and ensure all onboarding/offboarding activities meet regulatory and client requirements.
• Performance Monitoring: Track and analyze program metrics such as requisition aging, onboarding timelines, ticket resolution, and vendor compliance. Proactively escalate potential issues and recommend solutions.
• Data & Reporting: Maintain weekly and monthly reporting for clients and internal stakeholders. Regularly review Power BI and VMS dashboards, document anomalies, and highlight trends such as spend fluctuations or supplier performance.
• Supplier Engagement: Partner with suppliers on scorecard reviews, quarterly town halls, and strategic calls to drive continuous improvement and strengthen program participation.
• Onboarding & Offboarding Excellence:
• Onboarding:
  Ensure background checks, compliance documentation, system access, and Day 1 readiness are completed accurately and on time.
• Offboarding:
  Oversee badge returns, system deactivations, and completion of termination documentation.
• Client Meetings & Program Growth: Lead regular client meetings, provide updates on program performance, and actively contribute to growth initiatives—One Manager at a Time.

Education & Work Experience Requirements

• Bachelor's degree in Business, HR, Psychology, or related field
• 3–5 years in high-volume workforce management (MSP) environments
• 1+ years of staffing agency experience

Preferred
:

• Experience managing independent contractor programs

Technical Skills

• Experience with MSP/VMS accounts
• Recruiting and pipeline management expertise
• Strong MS Office and reporting skills

Core Competencies

• Excellent communication and client-facing presence
• Detail-oriented with strong problem-solving abilities
• Ability to manage time and juggle multiple priorities

Work Conditions & Travel

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.

What We Provide You:

The salary at hire is expected to be between $70-80k per year. Performance-based variable compensation may be provided as part of the compensation package.

• Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)
• Health Savings