Intake Coordinator

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.  A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges.  We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

At Pyramid Healthcare Martinsburg Inpatient in Hedgesville we specialize in Substance Use Disorder Treatment. Pyramid Healthcare Inc. has been in operations since 1999 and currently operate over 80 programs in 8 different states, offering a full continuum of high-quality behavioral health care for individuals suffering from substance use disorders, mental health concerns, and other behavioral health issues. If you would like to use your experience and education, to create a positive footprint at our new program, we invite you to apply to this wonderful opportunity. 

• Address: 64 Boy Scout Road, Hedgesville, WV
• Schedule: Full time 40 hours/week
• Hourly Rate: $18.00/hour - $20.00/hour 

Essential Duties and Responsibilities:

• Facilitate the admission process by completing and reviewing admission paperwork, copying necessary documentation (e.g., photo ID, insurance), and coordinating with nursing when the client is ready.
• Conduct level-of-care assessments for all clients and complete PCPC or ASAM documentation for admission, continued stay, and discharge, ensuring timely entry into the electronic health record or appropriate charting system.
• Manage insurance and authorization tasks including precertification, UR notes, and coordination with Managed Care Organizations (MCOs) and Single County Authorities (SCAs).
• Support SCA clients with the Medical Assistance application process by coordinating with the appropriate representatives, signing and faxing necessary documentation.
• Maintain communication with probation/parole officers and employers when client consent is provided, ensuring documentation is filed in the clinical log.
• Distribute and collect client photos, labeling with client name and medical record (MR) number and distributing as needed.
• Ensure discharge tasks are completed for detox-only clients, including setting up outpatient appointments, AA meetings, and completing discharge summaries within required timeframes.
• Provide family surveys as needed and communicate with nursing staff for discharge coordination.
• Conduct prescreens via phone and in-person, entering data into the electronic clinical record, scheduling assessments, or referring to appropriate services.
• Must exercise discretion and maintain confidentiality with regard to all company information
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned. 

Education, Licensure, & Experience

• High school diploma or equivalent required.
• Experience with the population served preferred.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us.  Our employees are expected to align with these values, behaviors, and standards.  We are held accountable for upholding these CORE Values:  INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.  DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.  COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence.  PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.