Customer Service Representative-

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer experiences.

Duties:

• Answer incoming customer inquiries via phone, email, and chat

• Provide information and assistance to customers regarding products, services, and promotions

• Resolve customer complaints or issues in a professional and timely manner

• Upsell products or services to customers when appropriate

• Maintain accurate customer records and update information as needed

• Communicate effectively with customers to understand their needs and provide appropriate solutions

• Collaborate with other team members to ensure customer satisfaction

• Analyze customer feedback and provide suggestions for improvement

Experience:

• Previous experience in a customer service role is preferred

• Excellent phone etiquette and communication skills

• Strong sales skills with the ability to upsell products or services

• Bilingual in English and Spanish is a plus

• Ability to multitask and prioritize tasks effectively

• Strong problem-solving skills and the ability to analyze situations quickly

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance

Experience:

• Office: 2 years (Required)

Ability to Relocate:

• Muscle Shoals, AL 35661: Relocate before starting work (Required)

Work Location: In person